Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
The hair is real , it’s really nice. I will give you guys a better review on it once I do my hair, the color is actually the real color like the picture , I also got eyelashes and two stock and caps here. The hair doesn’t shed.
Hair is so beautiful, great communication with seller and lovely service. I cant wait to put the wig on it's so thick and nice, also shedding is minimal i love it so much. I am so excited!
Everything about the reviews are real!! Amazing hair I love it the best hair I’ve gotten so far no shedding. Would definitely recommend this wig worth every penny! Will be ordering again.This hair is definitely a must have！
GOOD! you better get this wig right now.Is beautiful and soft. The measurements are correct, as well as the density. came pre plucked W/a little baby hair & The lace is THE BOMB.. It doesn't shade and is very affordable. please get this wig, and you will not regret it. I took literally 4 days to arrive because it was shipping in the USA
Very fast shipping. received in less than a week. Amazing communication with seller. Quality hair. Will be ordering from this company again.
I love this wig so muchhh! The knots are so tiny!! The lace itself is good for the price and melted well with my glue! The hair is so soft after wash and condition
The hair is beautiful didn’t take me long to apply it and the hair is every soft & silky I love it I will be getting a longer inch definitely buy ‼️‼️
Get this hair it's worth the Money. I love love this hair. So many compliments on this hair.
Love itttttttt came in 7 days, barely any smell AND TRUE TO LENGTH!! Hair is so soft and silkyyyy
Super cute. This is my second time buying hair from this store. This head of hair is beautiful, soft, odorless, and will never fall off. The wig is great, with almost no problems. Looking at these photos. This color is really beautiful. I like it very much! This is a satisfactory purchase.
I love the hair ,so pretty and soft and came very fast ,10/10 recommend .
HAIR EATS BABYY , DONT WALK RUNNN
Definitely wish I can give more than 5 stars ! I received a beautiful wig in less than 5 days.And I love how comfortable the lace is.Very good quality hair texture and the lace knots are small.
Hair was shipped within 16 hours and received after 5 days, communication with the seller was excellent everything was smooth from the purchase to delivery. The hair is true to length, full and very nice little to no shredding at all. I’m definitely ordering again
Satisfies is definitely an understatement! This wig came fast asf & the quality is top of the line! Already pluck with baby hairs! Very very affordable for the long density & color. Already know in doubling back!
Let me just say this hair is exactly what I thought I'd be IT IS SO THICK! It is very cute, silky, and thick! You will not be disappointed!
It was really soft and silky, its cute! and true to length. 14”
Absolutely love this wig, it came within 4 days, no shedding, everything matches the description and I will definitely be ordering again
Loved
This is the second time I’m buying this wig and I’m not disappointed at all. It is good quality and hair is full
the hair came so fast and it’s true to the picture feels heavy which is good to the density i ordered as well and nothing but good things too love the color
First time buying from this vendor and they have been very responsive my hair arrived very quickly I absolutely love my hair the colour is gorgeous very true to length and density I would definitely recommend this hair and vendor you won't be disappointed with the hair and service you will receive
This hair looks and feels amazing. It is very soft and true to length. The lace is very clear it came baby hair readyyy!! The seller had great communication and kept me updated throughout the process. The bonus is the hair came supper fast. 10/10 would definitely recommend!
I loved this wig looks exactly how it is in picture best quality hair is sooo soft i love it this,this was the best company for it no shedding easy to maintain and keep up maintenance i love it would most definitely recommend
I love this unit ! The seller responded immediately after I contacted them and were very helpful! Shipping was also very fast ! Come in 4 days
Great wigs ! The hair arrived quickly and I love the way the seller responds quickly
This wig was really pretty and the lace was everything & more!!! I loved it.
Hair is definitely true to length, however it does give off mixed blend vibes. Shedding is minimal. I wouldn’t consider wearing this wig for more than 2-3 weeks.
I received my hair,it took 7 days to arrive. I haven't installed it yet I'm very pleasantly surprised, the hair as beautiful as the picture. 100% human hair. The hair is smooth and soft and looks natural.
I'm truly inlove with this hair, once u have the right hairdresser to install and style the wig I promise you would never regret getting it. Little to no shedding. True to length and fast shipping too
I love This hair so much didn't take long to come hair very soft! The hair line yes gorgeous yessss please buy
This hair is soo beautiful it came to me before my delivery date which I was super happy about it's so soft there was no bad smell and I will definitely be ordering this hair again
he hairs was soft, very true to length and the lace omg , really thin and melts into the skin like butter. I will definitely be stocking up on these wigs. You guys have a forever customer. This wig is worth the money , and the wig is so sweet and will communicate with you about your order and even after your wig arrives. The shipping is super fast received my order in 4 days.
this was is my first wig it melted very well , the shipping with fast it came before the estimated time, there is no shedding for me also it is very soft .. i will be ordering again from here .
The hair is nice but the seller says that it would have arrived the 11th February but it didn't arrived until the 13th but it's all good.
True to length , no shedding or smell . Great lace , would definitely recommend !
The hair is very soft with minimal shedding. The density is also very accurate and the hair feels full
Great hair for the price! The lace melted perfectly looked so natural. This hair is very soft with minimal shedding. 10/10 recommend, will definitely order again.
This wig is soo beautiful, exactly as described. It's full and already pre plucked. fast shipping and excellent communication with seller. I highly recommend,and I will surely but from this seller again.
The quality is very good and the hair is very soft. When you get it for the first time, it really melts in your hands. There is no smell, the lace is great, and it is thin, very natural, and it fits my skin very well. I am very satisfied with my purchase. Shipping was very fast
ALL I CAN SAY IS HANDS DOWN THANK YOU FOR DELIVERING WHAT YOU PROMISE HAIR ON POINT THE COMPLIMENTS I GOT AFTER I FLEXED THIS HAIR IS AMAZING NO SHEDDING LENGTH IS GREAT HAIR CAME ON TIME THE SELLER IS AND EXCELLENT COMMUNICATOR COLOR IS ME I JUST ORDERED-ANOTHER BACK UP ONE I RECOMMENDED TO A FEW FRIENDS & FAMILY THANK YOU KEEP UP AN QUALITY SO FAR SO GOOD .
Highly recommend
I love this wig ! density is great , length is perfect, no shedding , lace didn't need plucking or bleaching . most definitely will purchase from this company again !!
Good amount of parting space, not cut off by the ears hair goes all the way across, definitely a blend but good for an special occasion or week nothing more
This wigs very silky and true to length, beautifulcolors.Texture is very soft and the quality is also veryvery good. A minimum of loss and no strange smell.llove them so much, the communication is alwaysamazing, also the shipping is pretty fast,l would highlyrecommend buying from this company!
So far l love this hair! The wig is very thick, came preplucked W/a little baby hair & The lace is THE BOMB.purchased this for my birthday, I am very happy withthis purchase.
Received the wig on time and it's high quality hair. Hair is looks just like the advertised pic. Lace is very transparent and will match my skin tone 100%. The wig is really soft and it had no smell, it was easy to install
The quality of the product is beyond my expectations. My wig is super soft and the length is really long. The knots are very small and the hairline is already preplucked & would be easy to install
The delivery was so fast. Arrived in 6 days . The quality of the hair is absolutely amazing, it's so smooth
I absolutely love this hair company. Great hair, great customer service, and fast shipping.