Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
very beautiful,cut wig
You may have to straighten it yourself. Once you take it out of the bag, the hair gets bent the wrong way,Of course its because of transportation. Other than that I like the hair!!!
Beautiful wig
Nice, i love it!
it came right on time and was what I expected. I love it on me. Easy to brush and style
The hair came very quickly and was updated on my package frequently. The hair is very soft. I love it
The transportation was fast and arrived in 4 days. I am very satisfied with this wig! I really like it!
The wig is exactly the same as shown in the picture, very satisfied
I dont understand why there are bad reviews, I think it's a great value for the quality at the price!!!!
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Order received Thank You delivery time respect and the product matches the description, thank you seller.
I absolutely LOVE this hair ! It is exactly as shown and described ,it has no shedding!!
The hair is very beautiful. I received it quickly. I like it very much. I recommend buying it.
I loved getting the wig in less time, I loved the hair textureWas my first purchase I bought size 8 could have bought but fulfilled. I recommend
I'm very happy with it! No shedding,it looks really good on me and I love it!
I received the wig, the logistics was fast, the wig is perfect, I'm going to wear it to the party!
Perfect wig,so smooth,full,perfect length:)
Oh My gosh this wig is very cute!so love it!
I really liked this wig, very beautiful.
The hair blends well with my hair. Its also true to length. This will be my Go-To vender to order lace wigs in the future.
OMG yall this wig is soft and beautiful, my first time ever buying and wearing a wig and let me just say this it was definitely affordable and I will continue to shop with this vendor again.
I feel good running my fingers through the hair. Very true to length and have no bad order. 10/10 would recommend
This unit is so convenient! It has little to no shedding & I have installed it several times. Great quality wig. Dont hesitate to buy <3
nice quality wig,price at the top received before the schedules date i receommend thanks tothe seller
So pretty hair, no bad smell, no tangle and no shedding. The bob wig arrived in 7 days, which was very fast. The customer service is also good. No regret
I ordered the 12in and that's exactly the hair I received. The hair is thick but not to thick. The wig doesn't shed.
Excellent quality hair,Hair very soft, silky, and Flowy & no shedding ,No smell, true to length! The length is perfect,Wig is extremely accurate to description and pictures.
Totally love the hair its soft natural color cap not showing , overall the wig is great , my first time having one and i will be ordering more .
I am very happy with this wig. It's light the hair feels great and looks natural, love it!!
I cant wait to dress up to this hair. Looks so beautiful
Great wigs for the price. Wig is so soft, exactly like the picture. Its not thin and has a perfect thickness.
What can I say ! Best wig I ever ordered & stay soft ! This wig was full & true to length . The shipping was also fast & the hair was soft as h*ll. So if you are thinking on purchasing do so you wont regret
The hair is beautiful. Great hair feels so soft and no bad smell or shedding ! Love it great.
Love it so much, so pretty, so much
amazing!would recommend!
I really liked how soft and full the hair was! I bought the wig at 12 inches, This is the best hair company I like so far that has good quality for a good price.
This hair is very full, soft, and nicely packaged.
I love it and it's so soft I will buy again
so beautiful
Very good
I like the cut, no hassel and it's beginner friendly. Very pretty!
The style is great and it looks so cute and is human hair
I loved that I loved the hair texture is a very good hair brings a lot and I loved the shape is very good I loved it was late but surely I love it so much thank you can buy this hair
literally the best bob wig I've ever purchase ran my fingers through and didnt get and shedding. As for the seller they were exceptional
Came quick!
The hair was great, super soft and took color extremely well. I have gotten a boat load of compliments, everyone loves it and I would definitely recommend to people to use.
If you are looking for a wig, buy this one! It is such a great value for the price. The hair doesn't tangle,and fit so well. It looked so realistic that when I sent a picture of myself in it to my family, my dad thought I actually cut my hair.
WOW ,this wig meet all my expectations, it is really soft and silky ,no shedding no bad smell,really a cute wig!
The hair is SUPER soft , it came pre plucked which I loved and the length is accurate
haven't tried it just yet but I did receive it