Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
Love love this unit it’s really soft…..I recommend you buying this wig
This unit is a must have am telling you soo soft tru to length the shipment was so fast I love my hairthis seller communicate with you I've been buying form this seller soo long there's no disappointment
This wig is beautiful. I love the color and texture. The hair is extremely soft, it doesn't tangle or shred a lot. I'm happy with my purchase and I will most definitely reorder. Hair doesn't have a bad smell. Shipping was fast and the seller communicated well. Don't hesitate to order. Get it!
It is very soft and full. Lowest shedding. It came from the United States very quickly, and I received it within 4 days, with a very satisfactory density!!
loving this wig, its soft and great quality. Glad my first wig purchase was successful. Color is beautiful.
The hair was so cute out of the package, it so soft and pretty the lace melted and matched my skin so well, and there's no shedding it's really worth it, and it's glueless
Absolutely great quality and customer service. This hair is super soft and pretty! Looks just like my own. Love it!
Thank you very much for the order, I am very satisfied with what I received, the hair is soft, the cap is adjustable...
I've been wearing it for two weeks now and the wig is still soft, it will fall out occasionally when you style your hair but overall it's great! Highly recommend ❤️
Im really surprised with the quality of the hair and how quick it came this is my first time buying from this vendor and Im very happy with the hair I definitely would buy from here again and also the sellers communication was on point, should definitely invest.
This hair was nice and soft. The Best of the Best i loved this hair it's absolutely beautiful true to customer true to color and length i definitely will be buy from you again. The package will be received within 6 days of placing the order. Recommend everyone to buy! !
I'm so happy with my order i will definitely buy from this store again the delivery was so fast I received my order before the estimated time. Thank you so much I recommend the seller
Love this wig! The hair is soft, easy to install, & most importantly no shedding or tangles! SIS!! Yes go ahead press buy now you will not regret it!
Completely love this wig. Has a natural look and feel. The hair don't shed and the lace! Omg the lace is amazingggggg.
Fast delivery and very good wigs,no smell very soft can't wait to have them installed
I just wanna say this wig is everything. There is no bad smell when it was first opened. The frontal is a full frontal no t part. The hair is very soft and still is after bleaching the knots, and just a good wash. True to length and full to ends. The seller is very sweet and patient and she kept updating me on my order 10/10 would recommend :)
I don't usually leave reviews,but this is my first lace frontal and omg I'm so happy I chose correctly on my first try! This is hair is everythingggg! Lace is great and low maintenance! Let's not forget to mention the curl pattern when wet;just beautiful! Highly recommend!!
Love love this unit it's really soft...I recommend you buying this wig
I LOVEE THIS WIG!! the hair is very soft. It is True to length and the lace size is true to measurements. Runn to get this wig!!, The shipping was super fast i received it in 5 days
I love the hair it is BEAUTIFUL! I will definitely be buying more hair from this company and the prices are great!
I love the hair very soft and gray quality . Will buy again . 10/10
I ordered 20inches seems more like 16 but it’s okay I’ll manage just pay extra for the length
Get this wig! I contacted the seller and exchanged it for longer wig.The quality is amazing and the wig itself is So soft. I'm in love. I definitely recommend getting this wig! When I first opened the wig, the packaging was neat. The packaging was good and came with wig caps . The hair is soft and easy no shedding Even after I bleached the knots.
Loved the wig & density, it was great. The hair texture was very fine and perfect.
I love this wig it looks just like the picture I will be ordering again soon. The hair is true to length and it already comes pre-plucked. I'm so happy I trusted and ordered this wig. Buy this wig guys I promise you won regret it.
I was satisfied with my order overall the hair is soft, cap fit perfectly , not too much shedding. I would order from this company again.Very beginner friendly as well bc this was my first wig install on myself & i didnt have to do much I do recommend lace tint for natural look
i absolutely love this wig ! it is definitely true to length and is very thick !! in love .
I love the wig it's soft, tro to my style really I really like
Lace is super meltable , easy to pluck, not much shedding , no smell. Also comes with two wig caps , lace band and a dust bag!!! this seller is so nice and amazing and the hair is bomb buy it !!!
Hair is very soft , true to length , large parting space and knots are small
This is my second time buying from this vendor and I can vouch for it it's now my go to vendor for hair. The fast shipping exceeded my expectations, and the wig's accurate length adds to its appeal. I highly recommend this
Yes Yes Yesssss!! I loveeeeee it! So full! Doesn’t shed doesn’t smell exactly what I ordered ! True to length & is very soft
Got this wig for my birthday party.Very pretty out of package!The hair is super soft and doesn't have any smell.The color of the hair is absolutely nice.And It has a natural hairline .I love how natural it looks.
It's so soft!!! No shedding. The lace is amazing melted right into my skin as you can see. Will be purchasing again !
This hair was very manageable and soft. It is definitely worth the money. The hair came quick and was nice and shiny! It did not shed much at all! I would definitely recommend this product to anyone looking for a quality quick wig!
my first time trying color! i got this wig in 4 days. it's very soft, no shedding, and no smell. 10/10 would definitely recommend!!
So glad I purchased this wig, the colour blends in well especially the blond, very true to length barely sheds and came on time the seller is also very nice and communicated well. Would definitely recommend this wig.
it's amazing everything the length color the lace EVERYTHING !I feel so pretty
Hair is really full and soft. Shipping was also fast, love, love, loveee!!
I love the colorit’s very soft and thick
Such good quality hair I love it. The lace is everything and still holds up well. The hair is so soft and doesn't get nappy. 10/10 would definitely recommend.
Definitely recommend this hair the hair color is sooo pretty definitely will be buying another the lace was a good quality and no shedding
THIS HAIR IS TRUE TO LENGHT, I swear to you I was so shocked by how beautiful it looks like, it came on time. Is so soft and there is literally no shedding I cannot wait to get this styled up for my bdaydefo recommend and defo shopping from this seller again, Ps: the seller is so lovely
It's amazing!!! really good quality & true to length, wonderful melted lace! don't hesitate to purchase!!! & the price was really good also! great communication with the seller as well
this wig is amazing! it's so soft and true to length with no shedding! just got it installed and it looks so natural!!! will be purchasing more
I love love this wig!! It is super soft and look like it's growing out of my head!The quality is very very nice. I have a lot of wigs and this wig is definitely one of my favorites!!
Such good quality hair I love it. The lace is everything and still holds up well. The hair is so soft and doesn't get nappy. 10/10 would definitely recommend.
This hair was absolutely the best, some soft !! I was worried about how fast it was going to come but I got it in 4 days. Must to say it's a 10/10 Wig had no smell
Wig came fast with it about a week. Doesn't shed. True to length and soft.
I love it! ! ! ! ! ! Hair is perfect, true length, so pretty because the color is as described, soft hair has the right density and doesn't fall out. I love how thick it is, the hair is great and it feels so soft!