Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
Definitely recommend this hair the hair color is sooo pretty definitely will be buying another the lace was a good quality and no shedding
THIS HAIR IS TRUE TO LENGHT, I swear to you I was so shocked by how beautiful it looks like, it came on time. Is so soft and there is literally no shedding I cannot wait to get this styled up for my bdaydefo recommend and defo shopping from this seller again, Ps: the seller is so lovely
It's amazing!!! really good quality & true to length, wonderful melted lace! don't hesitate to purchase!!! & the price was really good also! great communication with the seller as well
this wig is amazing! it's so soft and true to length with no shedding! just got it installed and it looks so natural!!! will be purchasing more
I love love this wig!! It is super soft and look like it's growing out of my head!The quality is very very nice. I have a lot of wigs and this wig is definitely one of my favorites!!
Such good quality hair I love it. The lace is everything and still holds up well. The hair is so soft and doesn't get nappy. 10/10 would definitely recommend.
This hair was absolutely the best, some soft !! I was worried about how fast it was going to come but I got it in 4 days. Must to say it's a 10/10 Wig had no smell
Wig came fast with it about a week. Doesn't shed. True to length and soft.
This wig was great. It came 5 days early. A good as price. People give me compliments on my hair EVERYDAY. And all my friends said it was soft. Mystylist said that it had a nice lace. Will buy again!
just received I love the quality so far
I had to try it on today, no shedding that i noticed, no smell. very soft and beautiful. I'm pleased. fully recommend this seller. thank you
I love this unit will definitely buy from them again. They have great customer services too
This wig is absolutely beautiful! ! I love it so much! ! The color is so beautiful, it's really soft, and the lace looks great too! The front lace wig is very soft, doesn't shed a lot, doesn't tangle, and is very easy to manage. I like this color very much
The hair is definitely true to length, & i haven't had any problems with shedding. i received my wig 6 days after purchasing & the communication was definitely a 10/10 overall the wig is good itself.
What I ordered is what I got . She communicates very well too. The package came in faster as well
The wig is soooo pretty, pre plucked and Very very good quality frankly nothing to say, it is easy to wear easy to smooth and clearly Natural!!! I recommend this seller a lot for his nice and also his very fast response
My client absolutely loves her hair !! This unit is very silky and great lace .Hair is great quality.Even after flat ironing , the hair is still very soft , easy to install , hair is honestly beautiful, everyone loves it ! i will shop more again, 10/10 recommended!
My wig arrived very quickly it's really a very good seller I recommend it. It doesnt have a bad smell , true to length. Hair is so soft and the lace is excellent. I'm shocked I am very very satisfied thank you very much
It's amazing quality I LOVE IT!
my girlfriend really liked the wig it is original and durable
nice good quality
The hair is coming very fast, about five days later. The hair is very soft
I love this wig! I've received so many compliments with this wig already, the quality is amazing.
The hair is soft and true to lenght. I love the color and it has little to no shedding. will order again.
I love this hair it's so silky and soft and little to no shedding it was so perfect 10/10
This was my first time trying the hair, the seller was super nice & responded fairly quickly! The hair itself is VERY nice! & Im really picky when it comes to what kind of hair I buy, but this was worth every penny. Minimal shedding. The wig was super nice & manageable, the lace isnt too thick & the hair is very full. I definitely would recommend for anyone not looking to spend an excessive amount or just looking for something cute but you still wanna SERVE! 10/10 from me
This wig is soo beautiful, exactly as described. It's full and already pre plucked. fast shipping and excellent communication with seller. I highly recommend,and I will surely but from this seller again.
Im extremely happy with my order the texture,length and the density...im staying with you
This was my first time trying the hair, the seller was super nice & responded fairly quickly! The hair itself is VERY nice! & Im really picky when it comes to what kind of hair I buy, but this was worth every penny. Minimal shedding. The curls are super nice & manageable, the lace isnt too thick & the hair is very full. I definitely would recommend for anyone not looking to spend an excessive amount or just looking for something cute but you still wanna SERVE! 10/10 from me
Really nice wig it's so full I really recommend it
10/10Length is 100% real.Fullness of hair is everything.I really recommend buying this hair!
I LOVE THIS WIG. This wig is so soft, has no smell and full. I received so many compliments from family, friends and even strangers. I wore this wig for a friend's birthday. And let me tell you that, a lot of people asked me where I got this wig from. Girl, get you this wig, you won't regret it.
Fast delivery, the hair soft and no shedding, funny. I'm in love with the hair. Can't wait to install
I love this hair so much! It's true to length and very soft. Ordered it and received it very fast. Seller is very polite and kind. Definitely buying again!!
It was delivered quickly, true to length thickness was perfect I would again rob this hair.
Hair really good true to length & the sender is very good with communication
this was is my first wig it melted very well , the shipping with fast it came before the estimated time, there is no shedding for me also it is very soft .. i will be ordering again here
i love this wig so much i always love wigs from this vendor and it always comes very fast communication is good
This is my second time buying from this vendor and I can vouch for it it's now my go to vendor for hair. The fast shipping exceeded my expectations, and the wig's accurate length adds to its appeal. I highly recommend
Hair is very soft , true to length , large parting space and knots are small.LOVE
Hair is amazing !! Would definitely recommend for first installs lace is really HD and the hair soft
REAL REVIEW Hair came very soft and accurate to description. There was no smell, minimal to no shedding. It plucked well . 10/10 recommended and will buy here again!
hair is great , no shredding! & definitely true to length 10/10 recommend shopping with them
Hair is very soft full takes bleach well and true to length the wig.delivery was fast
I highly recommend the store the seller!!!Good communication and patient. Hair is also top quality,silky and shinny,the quality is at the top as well as the super fast delivery thank you!!
I'm so in looovee with this wig keep getting compliments everywhere I goo!shiny and cute.It's definitely goes well with my skin tone.I definitely recommend it.
Absolutely love love this wig! Lace is amazing it had my hairstylist asking where I purchased it! This your sign to order! Great quality and NO SHEDDING! Shipment was very fast
Lovely the best hair thick & full! Very nice and realistic wig. Fast shipping. Thank you
I love it! ! ! ! ! ! Hair is perfect, true length, so pretty because the color is as described, soft hair has the right density and doesn't fall out. I love how thick it is, the hair is great and it feels so soft!
Such good quality hair I love it. The lace is everything and still holds up well. The hair is so soft and doesn't get nappy. 10/10 would definitely recommend.