Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
First things first this was the fastest shipping I've ever had in my life like real deal 2 days I am impressed I love the hair it came out with no smell or nothing everything was great amazing I love it I used it for my 21st birthday and I'm also a hairstylist if you need your hair done holla at me I'll get you right
The body waves are not only beautiful but not irritable.The fullness of the hair is everything.BUY IT
It's perfect it's my first time buying a wig and the lace was good.This was my birthday wig and I've had it in for about 2 days now and it's still in GREAT shape.
Y'all RUNNN & buy it!!! I'm in in love it's soft and it's everything you want in a body wave wig it's not crunchy.The knots are smal .I'm in love ❣️
HAIR IS REALLY SOFT! Came pre plucked ! & the knots are very small ! I highly recommend!!
quality of hair was amazing and seller was very communicative
I like to use this wig. It melts easily, blends perfectly, and forms skin color. People can't even tell it is a wig. Lace is like my natural skin, which is very suitable for my skin. Like it, curly hair is beautiful. It is also very elastic and very good after washing. Highly recommended for sisters who want to buy curly wigs!
very fast shipping!!! the hair is so soft, no shedding, the lace looks good!
Natural hair have a beautiful shine! There is absolutely no bad smell. So far, no loss either. The price is nice and I can very easily on myself with those hair. Customer service was great and they answered all my questions before I order. I feel super safe with this business
Hair is so soft and doesn't tangle or shed,the knots are literally perfect,easy install.Hair is thick, true density and length.The hair is not dry, shiny, and the hairline and lace are very natural. It's also very good-looking nice to take pictures.Awesome communication as well.
I loved this hair honey it's so soft and doesn't shed at all ! I really love how versatile this style is you can style it in so many ways and still pull the look that you want ! Thank you !! Don't wait buy it now !!
The hair no smell, beautiful and great quality. The hair is true to length. Came with a pair of wig caps and some small gifts. The seller was really helpful kept me updated throughout the process and was able to help me with everything I needed.Overall the hair is beautiful and I'm happy with the purchase.
It came earlier, a few days ahead of my expectations!! The length is correct, it's exactly what I want! This wig is of good quality and has a natural shine.
This is a real reviewer with real pictures.Both the transportation speed and customer service are first-class.The hair is long and thick, and the pattern is beautiful...
The hair is very good quos is the lace it’s gives a good melt it is all human hair and the curls his very well I really love this hair and if you contact the seller they reply back very fast.
This body wave hair is very beautiful. Hair has no odor, and the length and density of hair are accurate. Its structure is very good, and the hair is full from top to end.
The quality of this straight wig exceeded my expectations. It is definitely human hair, seemingly unaffected by any dyes or chemicals.
The hair is really perfect! The quality, color, and texture of the hair are all very good, as well as high-definition lace. I can't find the flaws in this wig.
The hair is noticeably soft, flowing and beautiful. I strongly recommend this body wave hair, it's great!!
I love love love the wig and it is really true to the reviews and size! It was shipped really fast!
I love how soft and bouncy the hair is. The lace front is so amazing. This wig is so so beautiful. I 100% recommend. An applause for the seller, great communication skills.
Love love love the frontal. blended with my skin so well.100 percent recommend!! Shipping and processing was very quick!
Omgthe wig is good quality!!!!My stylist bleached the knots.This hair was actually better than I expected!!It was very soft and true to length.
I like these bundles very much, I am very happy and do not regret buying it at all!The hair is so full and thick,true to length,They all praised that it looks natural, just like my own hair. The hair is very soft and shiny, and the wavy shape is very beautiful and elastic. I will definitely order again. Highly recommended!
I was pleasantly surprised to receive it. It is very soft and carefully selected. The length is 100% real. The lace is great, the lace is perfect, it suits my skin perfectly. The packaging is great! The fullness of the hair is everything. It is very very soft and has not fallen off so far. The seller is also very good at communicating, very kind and considerate.
*Real notice*My stylist praised my hair.I am absolutely in love with this hair!The lace melts really well and the strands last super long.it's very full,minimal shedding,super easy to pluck and customize.I love everything about the hair it a boom You literally shouldn't question if you should buy this hair or not because you should!I literally give it 5⭐️.
The lace matches my skin so perfectly and I don't have to worry about any unnecessary shedding as well. I will definitely come back and order another hair
Came in 3 days.No tangling or matting,no bald spots etc...everything is literally PERFECT with her!The wig is so amazing like because the hair is so soft and no shedding and no tangle!I can comb my hair with a good bounce.The lace a beautifully.It actually a nice fresh smell to the hair.The length is about right.I don't go through the trouble of measuring.Get the wig,sis!!
The hair is perfect, it is very full, it will not fall off, and there is no smell!
The hair is very good, soft and the right length. Don't hesitate. You get more than you pay for. I was amazed at how fast they shipped.
The hair is very soft and shiny,very happy with the hair, my mom loves it. Thank you, would highly recommend seller. She is very helpful and I would order again from this shop.
It is so soft and perfectly pre-plucked. it is true to length. The lace is amazing and the packaging was great! No shedding so far. Also the seller was a great communicator, very kind and considerate. I can't wait to install this wig.
I purchased 13x4 28 inch 180 density true to length no smell great communication with the wig company overall excited
100% recommend and 100% real human hair!!!This wig is natural, soft and no tangle.Nice wave patterns and soft texture,holds the wave pattern well.I received many compliments.Thanks.
Real 100% human wig,hd lace,the hair is very soft and beautiful,the length is right, and there is no shedding, very wonderful, the seller is very friendly and the shipping is fast!!I will repurchase it again next time!!
The length of the wig and all its beauty are real. I absolutely recommend that you buy it.
This hair is so good!!Not only is it true to length but it has little to no shedding,the lace is already plucked very well.The hair is thick and heavy and nicely plucked around the edges.
I just received this wig,too beautiful,the density is very full,the curvature is very curly,I can't wait to give him praise,the quality really amazing,I smell the hair,it does not even have any odor,very good!
It's really soft, and it has enough lace.Oh,the most important thing is that its delivery speed is very fast!
I love this hair can’t wait to buy from this company again. It really came in 4 days too
Personally this was a very good wig, It's definitely true to length & Very full with a great texture ! Fast Shipping Hair Is Nice And Full And True To Length. Very good quality hair! the seller was really good at communicating with me about my order and where it is etc I REALLY RECOMMEND IT!!!
The color is pure, super natural.can withstand high temperatures, and is not easily damaged.Highly recommended!
The thickness was perfect and it seemed true to length. I'm excited to install it!
The wig is true length,I bought 28inches.Customer service is very considerate, it will answer all your questions.This is what my mother recommended to me.I really fell in love with this seller's wig.I will definitely buy it again.
The wig is definitely a 10/10 for the price!Hair was very silky,Lace was pre-plucked.Lace was easy to blend would definitely order again.I love
Wig only arrived in 3 days,The attention to detail in the craftsmanship is evident,and the wig exceeded my expectations.The strands are soft and silky,providing a realistic feel.100%human hair!!! I highly recommend this shop the quality and speed in the service.❤️
Shipping was fast!I love everything about this wig.Even after I took the wig off,cleaned the lace and washed the wig the hair was still soft in addition to the wave pattern also being consistent.
It’s very nice and came very fast I totally recommend
Precise length,and not to mention full in density. This is a really nice wig for every day wear. what are you waiting for,Get this wig!
Love love love this wig 100000/10 *real review * and also came earlier than expected