We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-15 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
100% love this wig!!! It has all the good qualities just like the description said.I love everything about it from the bleaching to the plucking very soft and silky true to length thick and full very easy to manage beginner friendly!Great start wig high quality lace . I highly recommend this unit. Packing was great Overall it's a great wig!
This was my first time purchasing a wig from this company. The reviews were very helpful. I received my wig in a very reasonable time(shipping). The company stayed in contact and I really love the customer service. The packaging was even cute!!! The hair is sooo soft and it doesn't have a smell whatsoever. The lace is real thin! It doesn't shed and I must say it was a great buy Lovely wig. Good for the price, fits well and little to no shedding. Great product.
The wig arrived in 4 days! Straight hair quality is everything!!! This hair is really great, and the texture is also great and smooth. And the hair is plump, of moderate length, and odorless! Pre plucked, looks very natural. I suggest all wig enthusiasts purchase this type of hair. Overall, the wig is 10/10 and the price is amazing!
Hi everyone, I love my hair very, very much. The vendor was fantastic, she answered every question I had and kept me informed of the status of the shipment. Hands down, this is the best hair I have ever bought, the texture is exactly what I wanted, the hair is full and gorgeous. Thank you guys so much, I will be back.
First let me say the price was very reasonable and the shipping was quick!!! I have received so many compliments on my hair. Hair is super beautiful, it is very straight, no split ends and knots. The lace was great and easy to work with and the hair itself was so soft. Fits well and was easy to style, I recommend it 100%!
100% recommend and 100% real human hair!!! This wig is natural, soft and no tangle. Nice Straight patterns and soft texture, holds the wave pattern well. I received many compliments. Thanks.