Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
I love this hair so much, this is my second purchase from this store! I would definitely recommend purchasing this hair, it's so silky and doesn't shed any hair! It arrived within 4 days. Thank you!
I am in love with this wig! It is very soft and exactly what I expected! The color and length are true to life and this company is very communicative! I didn't have to track my package, they told me every move it made! And it arrived earlier than I expected I love it so much I ordered one for my sister for her birthday Definitely a must buy '
I can honestly say that this vendor is one of my favorites. Ive been getting a lot of compliments on this hair because it looks very natural. Hair is soft, tangle free, no shedding or weird smell at all.... Just beautiful natural looking hair and the prices are reasonable
This wig is great!!!! This hair has an amazing quality, soft and beautiful. The color is exactly what I want!!! 100% recommended to anyone interested in purchasing. This is an amazing quality, even better price!!!
This wig is beautiful, true to length, beautifully straightened, and beauty colored. It flows beautifully The lace blends in nicely. Overall very good
Second time ordering from this store , so that's basically mean this is by far the best hair I have purchased from on here. I'm very up on hair wigs and the texture and lace and quality and this company serves me well every time I will be back to order much more
I ordered just about every wig from this company and they are not disappoint. This one is my FAV. No plucking need Just cut layers and tint the lace your all set
Real review love this hair it's thick all throughout and a full lace it's my birthday soon so the seller fast tracked it guys don't hesitate ( came to the us in a week)
I love this hair- it is such good quiality, thick, and the communication with sellers was great. Honestly would rate 10/10
Lace is perfect for my skin,So it's easy to melt.The pre-plucked baby hair makes it look natural.Looks beautiful and i love it!If I need some new hair before the event, I will continue to purchase it from this supplier!
Love love this hair it's so soft, and it is very beautiful as in the picture, and the delivery was made very quickly less than 7 days waiting. The seller is very efficient and fast and also very listening in case of problem. I highly recommend. Do not hesitate to also do like me and order your wigs
the hair is a 10/10, no shedding, true to length and the lace it good ! it also came in 3 days .
So far highly impressed , from shipping and how quickly it arrived, to communication with this company as well as the hair itself!! very gorgeous & true to length. It's so nice the hair it's very soft and the length it's real I really recommend it!
Really nice wig, minimal shedding, takes heat very well easy to style
The Wig is beautiful the hair is also good soft hair and the blonde highlight is a nice color thank you
realy beautiful wig. i will see after 3 or 4 wash if i don loose some hair. but you can buy it
hello, I love the quality of the hair and the color but I should have take a larger closure. Anyway, everything looks pretty good, I am satisfied .
The hair is really good doesn't shed or tangle and is extremely soft and true to length lace melts good asf as u can see buy it , it's worth the coin
I'm enjoying this wig, if you are thinking about buying a wig in this store go for! great quanlity and the deliver was very nice and respectful.
The lace is of incredible quality, the color and length correspond to the photo!! Very good hair quality! I recommend,It is really beautiful
LOVE LOVE LOVE THIS WIG It s exactly what I asked for and more. Hair looks great and feels so soft. And vendor was so helpful in answering any questions I had and communicated back to me immediately. Best wig I ve purchased so far, thank you! 10/10 HIGHLY RECOMMEND
You can see that the lace is really transparent.The knots on the wig are very small,which means it is easy to remove and bleach.Easy to maintain,minimal to none shedding,You can adjust how it fits on your head.Overall this is a must buy
The order has been sent very quickly besides that seller is very attentive I love the wig is sueve and it has no smell when I arrive I wash it and it did not fall almost Hair and water was clean because all the wigs that I bought always the water is dirty but it was very good and in very good condition I cannot wait to install it. I know these photos don't help much but as soon as I install it p I will upload photos again
I was so excited to get this wig because of the color and when it came it was even more beautiful the knots are really small' It even comes pre plucked so there isn't much you have to do to install the wig which is what I love most about it the hair is really soft can't wait to install.!!!!!!
I love the texture and how fast it the shipping was great product 10/10 must buy!
I love this hair so much, this is my second purchase from this store! I would definitely recommend purchasing this hair, it's so silky and doesn't shed any hair! It arrived within 4 days. Thank you!
This is such a perfect wig! I would definitely recommend. There is little to no shedding at all and the density is more than enough. It was delivered really fast and the store keeps in contact with you.
Awesome!! I ordered my first wig at first I was hesitant I was afraid it was too visible. As soon as I put it on I had a shock it is perfect it melts directly to the complexion (real hd) frankly the girls do not hesitate I intend to take others The hair is super soft and it doesn't move all day even when you shoot it and the price is really low against other wig with that same quality
Absolutely LOVE this wig!! The lace is everything! This is your sign to BUY!! Ordered on a Thursday it came Monday !
Buy buy buy !!! I love this hair…This hair is worth the coins, it’s true to length and very soft. This is a great quality wig, no knots are tangles. The color was the exact same as the picture, I also loveee the price this wig was for
Beautiful soft quality hair!Hair is natural and no tangle,the density is accurate and the sizing is adjustable.The knots on this lace are so small amazing easy to melt and hairline already comes plucked! Order this wig it's also beginner friendly thank you seller!
Wig was AMAZING, good quality, solid color, NO smell. full hair and length. definitely will order again. came in great packaging, with free gifts.
This color is amazing ! It doesn't shed a lot . It's very soft and full. The seller communicated with me about my order the whole time and kept me updated . I will definitely order again !
Love This Hair So Much , So Soft & True To Length .. Love How straight It Is When Wet .. & It's Full,Very good quality wig I recommend 100% human ,seller always attentive I recommend
I loveeeeeee my hair soooo soft and definitely true to length the buyers kept in touch with me throughout the whole process they're very helpful!
I simply loved the lace, I confess that I thought it became bigger, but it still has a good commitment, I ordered 16 inches, the hair exceeded my expectations, super soft and silky, would definitely buy another like-for-like model with larger inches.
And beautiful I liked just a detail that should improve and the size of the very large cap should be smaller to be more fitted without so many knot in the cap but beautiful I will take it and wear a lot
Definitely recommend this wig! It is a must buy. I love it . True to length. No odd smells or anything. The seller has excellent customer service! I received it earlier than expected. Ladies must get you one of these!
Super beautiful hair loved
It is very nice and I like it tank you
The wig is Bomb, the hair quality is excellent, I'm really love the pre plucked area, it's so natural on my head, and the hair is very easy to manage. You can just feel free to try this.
This wig is one of the best wigs I have purchased in a while. This wig was exactly what I was looking for. It's so soft, and I get a lot of compliments on it. I created my favorite look with this wig. I would definitely recommend this device to anyone for a high quality, cheap price that is very reliable.