Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
I love it so much I ordered me another one
The hair is very soft, already pre plucked, no smell I loved it
good
Absolutely love this wig! Definitely worth the money will buy a color wig next wig
the hair is great and there isn’t much shedding which is amazing, true to length (28) and was delivered fast
i DO NOT write reviews for money or gifts. i write real reviews for people actually looking. the wig was soft fresh out the pack. the hair is a nice density thick enough.
This wig looked amazing the part was perfect !! The hair is super soft and minimum shedding !and you CAN'T BEAT THE PRICE. The lace was even good! If you were questioning to get this, I'm here to tell you to get it. You won't be disappointed.
100% would purchase again, the lace & the color is really nice with very little shedding.
it does shed a little but thats normal with these kinds of wigs. With the proper care they cab last a long time. This wig is gorgeous, great color and lace!
i DO NOT write reviews for money or gifts. i write real reviews for people actually looking. the wig was soft fresh out the pack. the hair is a nice density thick enough. i DO NOT write reviews for money or gifts. i write real reviews for people actually looking. the wig was soft fresh out the pack. the hair is a nice density thick enough.
It's really good. The seller communicated throughout the entire process without any problems! The hair came odorless, the right length, and the right color. This is one of my best wigs. Overall great hair, recommended purchase!
This store has the best communication skills! This hair is well worth the purchase, it's so soft, the lace sheer goes great against the skin and doesn't have any shedding or tangling issues, I highly recommend it.
Love this hair! Fast delivery and good quality! I love that it doesnt smell haha. Perfect thickness, fullness, and flowing hair. Hair is manageable and easy to style.
I love this hair, it's great, the curls are perfect, no fallout, beautifully packaged, no smell, I will buy again
Love it very much! The seller's service is very good, it's very soft, no bad smell, the color is great, I like it, it's definitely worth the money.
The hair is incredibly silky and the exact length. Love this hair! The hair quality is amazing, by far the best wig I have ever purchased. The hair length is accurate and the hair is super soft. Everything is perfect. Very happy with my purchase.
The perfect wig. It looks super natural when worn, soft and thick, just like my own hair. This is a recommendation and I'm glad I bought it! I will continue to buy this wig next time.
Wig was definitely everything that I hoped it would be. Hair is very soft with minimum to no shedding at all!! Very flowy. Lace blends very well. I definitely will be purchasing from this company again. If you havent added it to your cart, do so now!!
This wig is very pretty, its true to length. Its very shiny and soft, full human hair wig. Its very full, It doesnt shed at all, the lace is very full and thick.
Love this wig got it for my daughter for her senior pictures very soft and the lace blended in very well.
Hair was nice and full how I like it . a little shedding but most definitely full
Very nice like the picture
I love the wig, now no lie when you get it. It's worth it. The hair looks and feels good, I recommend to my friends!
more on the brown side I got a 32inch true to length
Came a day early so my girl was excited about that. Quality A1 second time shopping with you guys and will come back
The knots Preplucked well & I didn't have to pluck much. Minimal shedding as well. Purchase it! NICE WIG!!!
I was skeptical at first but this wig is actually great ! The quality of hair is great ! I havent experienced any shedding ! As soon you apply mousse it just softens up is off in the! I definitely recommend this
Love this wig very thick and full no Shedding ,the lace is greattt shipping was fast like 4-5 days my wig came
I recommend this hair.it is amazing
This wig is definitely a steal at this price! It's thick, has no weird smell, is the exact length, doesn't fall off, and I can't wait to put it on.
This wig is very cute, I like it. Their length is correct and their hair is smooth and tangle free. Shipping was very fast. I would definitely recommend this hair!
The wig is such great quality, especially for the price. it's true to length, thick and the lace is awesome
I love it so much it is so soft and nice great quality am in love with it so much I would recommend anyone to buy it
Trust me the hair is great! Wig was so full,incredibly soft, no shedding.It is true to length. The customer service for this seller is amazing! Fast Shipping.
I received my wig and it is gorgeous, does not fall off and has no smell, I am very happy with my purchase.
The wig has a nice curl. Hair is soft and pre-combed. The hairline looks super natural! I would recommend this for hair.
I was in shock when I received this unit Im so in love with the color its so soft and nice there is no shedding and the lace is top notch it came pre-plucked and is of good quality, cant wait to install.
This is the best hair I have ever ordered ?? It is so soft and the length is spot on. They communicated great and received it within 4-5 days of my payment, you better get this!
The color of the hair is the same as the description, the mobile phone took a little deviation, the color is really beautiful, except that just got the wig, the hair is a little bit pressed to not look good except very satisfied.
I'm a little nervous about wearing this wig. This is the first time I tried an orange, I got it on my birthday, baby, let me tell you about my 88888 that orange!The hair is easy to work with, don't tangle easy, keep the curls good haha. This is a very good wig, I love it!
First time wig buyer here. I had no problem with this unit no shedding, no color bleeding and barely tangles. I've worn it almost daily and it's still soft.
The color and texture are nice. My head fits perfectly into my hair cap.It will be strong after installation, and the wind will not blow away.It's easy to heat.
By far the best thing I have ever purchased; hair is super soft; no fallout or tangles; no smell; and the length is accurate.
WIG TEXTURE SO SOFT!! I love it. The hair doesn’t shed or nothing also this is a 26 inch.
This hair is perfect!!!I dyed it a little. It's super soft and nice!! Easy to comb through!!! Talking about no tangle!! Easy curl!! You will definitely get the value for your money!!!
You guys this wig is flawless I waited to review because Ive been soooo busy but chilleeeeee this wig is the truth, Ive had this wig for a while, installed it at least 4 times and have styled it in several different waysDont hesitate, buy the wig now! With proper maintenance its going to last!
True 28" I love this ginger orange and its a beautiful curl pattern didn't have to pluck either buy it
Seller was great with communicating and the wig was everything that they advertised!
This hair is perfect!!! Its super soft and nice!! Easy to comb through!!! Talking about no tangle!! Easy curl!! You will definitely get the value for your money!!!
The wig is really beautiful I advise you to buy the incredible quality I will redeem again!