Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
This hair is perfect!!!I dyed it a little. It's super soft and nice!! Easy to comb through!!! Talking about no tangle!! Easy curl!! You will definitely get the value for your money!!!
You guys this wig is flawless I waited to review because Ive been soooo busy but chilleeeeee this wig is the truth, Ive had this wig for a while, installed it at least 4 times and have styled it in several different waysDont hesitate, buy the wig now! With proper maintenance its going to last!
True 28" I love this ginger orange and its a beautiful curl pattern didn't have to pluck either buy it
Seller was great with communicating and the wig was everything that they advertised!
This hair is perfect!!! Its super soft and nice!! Easy to comb through!!! Talking about no tangle!! Easy curl!! You will definitely get the value for your money!!!
Loved the hair, no smell very full. The lace is super easy to work with. 10/10!!!
The quality is very good and the colors are very realistic, I like it very much. I took beautiful photos with it.
Love this wig so much! No smell,soft,great! If you also like wigs,don't hesitate to buy them.
Great lace. you dont even need to do too much just install it. Super cute. So glad to get the ginger orange wig, the color is amazing! would buy again, next time will buy the longer one.
Okay sooo this piece is cute. The hair is soft and has minimal smell, minimal tangling, shedding and the style and texture stay long with curl mousse, water, and gel. Gave me compliments it was beautiful for the day,Would purchase again
This hair was GREAT! Light shedding, holds curls and was melted easily by stylist.
Hair feels amazing it does shed though
Don't hesitate... Go buy it... I like it." This is the first time I've ever worn a wig. It's soft. Just lost a little hair, but not much. I like it."
did'nt tangle much , really soft and thick, the lace was easy to manage especially for the price ! i recommend this wig !
Shipped sooner than expected!The store had really nice communication and answered all of my questions. I am so excited to wear this hair.Definitely worth the MONEY, OTHER than that, smells good nice!
Hair is soo soft. the knots on the lace are really small and the lace is super thin ! go ahead and grab you one luv you wont regret it !!!!!!
Beautiful thank you
Great arrive very fast The hair is nice and soft.It's shine also true length I would purchase again
The color is amazing, very vibrant and true to the website photos. Wasnt a lot of work I needed to do to make it wearable to my liking. I cut a little hair in front to better frame my face, plucked the hair line a little, and put makeup to match skin tone on lace.
I love it it's worth the cash, quality is superb the hair is super soft an silky full and true to length...
I will never regret this wig, For the price it,s amazing . Straight out the bag it was giving what it was supposed to,All I did add concealer to my part , hot comb and glue her down and she looks tf good
I have gotten 1000s of compliments on this hair. It's beautiful. Not bad at all. Other than that, it's soft . It did smell when it came out of the package but washed great. Holds curl with flexirods. Really beautiful.
Loooove it!! (Don’t mind the black wig)
The color is beautiful. The hair itself is really soft, has a nice flow and a decent shine.
The lace is good and beginner friendly. Hair color stays after wash and hair is amazing!
Why was this the best Human Hair Wig EVvvvvaaaa? Color so nice.. inches were true to length! NO smell, didnt have to pluck and parting was easy hair was full.density is true! HURRY UP AND BUY SIS!
This is a great wig it melted with ease and could hold a curl for days I wore it over two weeks no issues and will reinstall in the future buy this wig it’s worth it
Got this hair for my cousin and she loved it so much, quality, softness no shading. It was a good by for a gift.
I love this wig! It's soft, it barely comes off. Lace is nice and beginner friendly. The hair color stays the same after shampooing, and the hair is good
It's very pretty and very soft when you first take it out of the packaging. This wig is absolutely stunning! It's super soft, has gorgeous curls and great shine
Wig is full!! Comes pre plucked and honestly looks GLUELESS!! Check pic WHAT LACE!?!? Getting installed in a couple days.
My designer helped me design very well, she also said that the hair quality is very good, the price is very affordable.
I accidentally bought the wrong size. The seller responded quickly. I communicated with the seller and changed it to 13x4 lace 28 inches. I paid the buyer through a link. I have received the hair. It is very beautiful and full. It It's preplucked and I'm very satisfied with it.
This is some beautiful quality hair! It was soft and beautiful! Also it was easy to install. It is definitely worth buying!
Very soft, true to length and the frontal melts really good. Delivery took 2 weeks to get to me in Nyc. Overall the wig is really nice , I would purchase from this seller again.
Super fast shipping, excellent quality product
the hair quality holds curl very soft.I am very satisfied with this wig.
Great quality!!!! BUY UT WORTH IT
it was perfect easy to brush and maintain you can get it wet and the lace is really really good didn't need no bleaching.Was Actually Surprised It Was Soft Silky PrePlucked And Minimum Shed!
Very pretty wig I recommend it to you just she loses a little hair at the level of the lace. I took 30 inches in density
The color is just like the picture. The hair is soft with minimal shedding. It starts out full from the roots but thins out at the ends (i guess for a more natural look). Overall, it was definitely a good buy.
The wig is really beautiful I advise you to buy the incredible quality I will redeem again!
I love it so much I ordered me another one
The hair is very soft, already pre plucked, no smell I loved it
good
Absolutely love this wig! Definitely worth the money will buy a color wig next wig
the hair is great and there isn’t much shedding which is amazing, true to length (28) and was delivered fast
i DO NOT write reviews for money or gifts. i write real reviews for people actually looking. the wig was soft fresh out the pack. the hair is a nice density thick enough.
This wig looked amazing the part was perfect !! The hair is super soft and minimum shedding !and you CAN'T BEAT THE PRICE. The lace was even good! If you were questioning to get this, I'm here to tell you to get it. You won't be disappointed.
WIG TEXTURE SO SOFT!! I love it. The hair doesn’t shed or nothing also this is a 26 inch.