Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
Love this wig ! The texture is nice ! The lace is very HD ! Got so many compliments on it this far , I definitely recommend it ! I received it just in time
This is a great wig !! Mild to no shedding ! will be purchasing in the future ❤️❤️❤️
love it so much just what i wanted
Very soft hair I can’t wait to dye it
I love this hair! it's so soft and easy to install. I toned the hair and it took it great. it's also true to the length. It's little to no shredding. I suggest fingering combing especially when getting wigs of Ali so they last longer. do not brush or comb!!!
I LOVE IT!!!! The hair is so soft and the knots are soo small!! Little to NO SHEDDING!!! Don’t walk! RUN!!!
I really like this wig and how the lace lays only thing is I thought the curls would be tighter but maybe that is on me,
Fast delivery, I'm so excited to receive this hair, the seller is great!! The hair is longer than expected, and I like it to be very soft, smell-free and fall-free. The color is very beautiful. Perfect hair!!!
This hair is so cute. This is one of the best wigs I have ever bought It's true to its length and has no weird or toxic smell . This wig looks and feels amazing and soft. I must say this is top notch hair
I love the hair so much. The length and everything was true to life. I would definitely order from this vendor again.
These wig was a 10/10 I will most definitely buy again
This hair is so full and takes color very well !! The customer service was excellent I will be ordering again.
Don’t Walk Run This Wig Is Great And Worth The Price
Very soft I love it and it came fast
I am so in love with this hair outstanding five stars with the money shipping was fast and the hair is so freaking soft and no Tangles no shedding perfect unit thank you guys so much I will be buying again
The first time I ordered from this seller, I really like this hair. Excellent texture, accurate length, and soft curly hair. I am satisfied with my purchase. The seller kept communicating with me until I received the package. I will definitely make another purchase. Oh, my hair has indeed received a lot of praise.
Great quality hair , very full , very soft and is true to length !
I had an amazing experience with this company! The customer service was top-notch, and the product exceeded my expectations. I highly recommend them to anyone looking for quality products and excellent service also delivery was super quick
This is real human hair, and the hairline looks very natural.The hair arrived very quickly. The curls are very soft . The hair color is still beautiful.
Value for money was worth it! hair is very soft and easy to manage. love this hair
Wig came as described and full
the hair is really soft & the curls are nice af but it does tangle a little bit as expected with 613 hair. i don’t get a lot of shedding so that’s really good. overall it’s a pretty good wig if you ask me. i will be doing an update soon to let yall know how the hair does.
I like this kind of hair very much.The curly pattern is very beautiful. The hair is good, soft and looks long.Almost no shedding, very soft, very fluid. The seller is good at answering questions. I'm glad to have such experience. I'll be back soon to buy hair from this company!
One of the best blond wigs I’ve ever purchased. I got a 34 in. So I can do a claw clamp hair style. It also comes with a band and extra combs to sew on the wig for extra protection. This wig is so soft and VERY VERY little shedding. And look how shiny she is…. 10 outta 10 I would definitely buy again and my wig came in 2 days
This hair is fantastic. Not falling off, and very thick and full. All of my hair was ordered from this company, and I have never been disappointed!
I bought the wig nn i love it, the texture, quality,the length it’s truly a deep wave wig i got a 13x6 28in. When i opened the package no weird smell true to length and as a little bit of shedding even as i washed the wig .Definitely getting the moneys worth
I recently purchased a 613 curly wig and I couldn’t be happier with my online shopping experience. Their store was user-friendly, making it easy to find the perfect item. The checkout process was smooth, and I received my order promptly. The wig arrived in excellent condition, exactly as described on their store . I’m thrilled with the quality and will definitely shop with again in the future. Highly recommended!
The support worker was nice to work out my wrong inches that was sent for a payment wish is acceptable
Nice quality
Came very quickly. I’ve ordered a few 613 deep wave wigs and the frontals have been very poor quality but this is lovely the texture is great very happy. Very lovely seller communication also.
Love this wig very full will order again
I've bought several wigs recently and this is by far the prettiest. The soft, natural movement does not look like a wig. If you didn't know it was a wig, you probably would not suspect it.
seller was very sweet n commutative. the wig is amazing and full. the lace is rlly good n has an invisible finish.
I'm so loving this hair it's so soft no smell came fast no shedding I am in love with this hair thank you again
This is definitely value for money. The hair is super soft, has no odor and doesn't shed. The density is thick enough and the lace is thin and soft. The length is also perfect.
This wig is overall great, without unpleasant odors. The hair is very soft, the hairline looks natural, the hair length is accurate, the delivery is fast, and it is highly recommended. Overall, it is easy to install, making it a great wig.
I love this hair! It is gorgeous had no smell. The lace is AMAZING! I mean it melts right into your skin. It maintains the soft amazing textures when I wash the comb the hair.
this 613 28 inch wig is the BOMB !! its full and true to length, the hair its self is soft straight out the package & its no short hairs or fillers literally , Hair is honestly beautiful; everyone loves it!
This is some very good hair , curl pattern is beautiful I colored it a reddish pink and it took the dye very good and shipping was very fast highly recommend.
The hair is super soft; the quality and the streaks are beautiful. The seller was very helpful as they made sure I got this hair in time as I ordered it late. They check in with me each day and gave me updates.
I loveeeee this hair , it’s very thick and full !! TRUEEE TO THE LENGTH, and they communicate very well !! I will rate this hair a 10/10 , dying it for Mother’s Day