Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
Beautiful wig,its soft no real shedding great communication with the seller and all
Love the hair. Very soft, and doesn’t smell or shed (yet) . Put on today and will see how it holds up. Bought 2 because they were a good price. Only put a little powder on and no other products.
* REAL REVIEW * Don’t Walk.. RUNNN ! Swipe That Card IMMEDIATELY !! i’m Telling You This Wig Is Amazing . Overall i Did Get The Wrong Length But That’s Fine Cause The Wig Quality Makes Up For It ! Full Wig , No Shedding , No Smell AND Super Easy To Install !! i Installed It By MYSELF . Lace Where ????. And i Been Getting A Bunch Of Compliments. Someone Thought This Was My Actual Hair Jajaja Do Not Hesitate To Buy.
My package came within a week with a lot of accessories that made it easier to install. The hair itself is amazing! Easy to install. Very thick, and true to length. Ill definitely be purchasing again.
Finally a PHENOMENAL unit. 100 percent human hair and density is true as well. I am highly satisfied and wanted to submit a quick review including pictures upon receiving the unit today . The length was a true. If you are in pursuit of a true 360 unit including fast shipping as well as efficient communication ; look no further. Simply click and order !
This hair is real human hair. It is super soft , true to length and barely sheds. Customising it was not stressful as the knots were easy to bleach and easy to pluck as well. The lace is good quality and allows for a seamless melt. Hair arrived on day 4 Super fast shipping!! I really love the communication WOW will be purchasing hair from this vendor again.
This hair is so beautiful the install was great my hairstylist really enjoyed working with this wig. I've gotten so many compliments. No mix, barely any shedding. Its absolutely true to length and definitely worth the purchase. & It came way before the estimated time ⭐️⭐️⭐️⭐️⭐️
Im in love with this wig beautiful quality. The communication with the vendor was top tier, super nice. I ordered a 32 inch, the wig itself is great quality, nice and thick, also super soft. I highly recommend and most definitely buying again!!!
I love this hair company. this is my second time ordering from here and I love this hair so much. I had it for about a month and a half and its still really well and is still soft. The lace is great. I really recommend shopping here.
This wig is honestly one of the best wigs Ive received from this app the lace is spectacular, the lace melts really good, and the hair is true to length. The hair has a little shedding but that comes with almost every wig but overall I love the wig and recommend purchasing it. Shipping was also very fast!
I love it I wish I could do fast shipping though really good hair
Nice hair but very thin and not true to length. I bought 28inches which looks like 24. Shipping is slow, arrive late
Not true to length but good quality, no shedding & it’s soft
HAIR 10/10 MUST TRY AGAIN SOFT EXTRA LACE !!
the quality of the hair is excellent. it looks really nice, very natural human hair. I will definitely buy other styles/ colors. the shipping was also very fast and the customer service very helpful. a thousand thanks.
The hair came sooo fast and in good condition I love that lashes that come with it along side other things, hair is very soft and full
Im really surprised with the quality of the hair and how quick it came this is my first time buying from this vendor and Im very happy with the hair I definitely would buy from here again and also the sellers communication was on point, should definitely invest.
The hair is good and soft I ordered a straight its my second time ordering and wont be my last. I also love the presents.
This hair is amazing, and very fast shipping !!!! you will love this hair!!! the seller is amazing as well, great communication
Great buy! Soft and easy to maintain. A bit thin but you can pay for thickness
Amazing quality hair in a arrive in three days which I am ecstatic about I will be buying more. Would love to play with this vendor.
Beautiful soft quality hair!Hair is natural and no tangle,the density is accurate and the sizing is adjustable.The knots on this lace are so small amazing easy to melt and hairline already comes plucked! Order this wig it's also beginner friendly thank you seller!
Hair was very soft & im in love with ginger it was soooo bright ,got so many compliments from this hair i needdd moreee Ladies it s fall time let is get this ginger in rotation
This so the best wig ive had in a long time. It looks soo natural and its very soft. NO SHEDDING! The lace is amazing, its very thin. Its giving very much SCALP and I LOVE IT !!!!
Hair was smooth and long
Love it so much :) it’s true to length , beautiful hair I got a 5x5
Hair is sooo soft! I couldn’t stop touching it lol . Melted before I even put the band on, would definitely buy again, only thing is I ordered a 26in and it’s giving 22in instead.
I love this hair so much! It makes me very happy, the hair is absolutely beautiful, the lace is nice, the real length, I love this unit very much.
Love this wiggg, Minimal shedding, very thick hair, lace 10/10, my client love this wig!!!
super pretty made very well is preplucked and is long yaaassss a great buy
Buy This Wig!!! I havent installed it yet but when I say this wig is beautiful its everything. The inches are accurate, no smell the pluck on point as well. Well order again.
This wig is definitely of the highest quality, and the hair is shiny, the lace is thin, and the workmanship is fine, and I am super satisfied with my order this time.
soFFFT! Hair is super soft experienced some shedding before and after I bleached the knots(honestly do not have to at all but it’s a habit) but not much got a 22in definitely getting longer next buy
Best wig it’s very full and it’s most definitely the best quality hair it doesn’t stink at all and I was skeptical at first about it but it’s most definitely the one I crinkled mines and it stayed crinkle for 2 weeks
Wig is very nice. The hair is extremely soft & the quality good. Wig has no smell and worth the mo du spent.
Worth the money, the hair is full and very soft. Works really good with heat and doesnt shed. It doesnt tangle easily and the lace is good easy to install the lace is amazing
The wig is good quality easy to put on adjustable strap tangle free
Extremely pleased with the quality of the hair and lace! Texture is soft smells great and no shedding. Vendor was extremely professional. They helped me to change to the right shipping address and thanks so much. Will be buying again!
hair was definitely super cute, true to length i got 30 in wig and got it next day after purchase, didnt shed much, no smell everything was perfect
The quality is amazing the hair is so silky and nice. No werid smell and the lace is good to. Y’all should definitely get
I bought the wig and it was supposed to be 28 inches but it’s definitely precut and not true to length but hair is soft and I got to wig cap but the wig is nice fr but the true length and bad communication
Silky shiny and long soft I love it the knots or good I got treats that came in my bag the packaging was cute it was pink and came in another bag I love it yall should definitely buy this hair !
the wig ATE! and left no crumbs it came preplucked but i plucked it some more and kinda over plucked ..BUT i fixed it and it came out so
I get so many compliments on their wigs and the quality is superb!!!
Great customer service great quality hair. The company was in commutation with me throughout my order I really appreciated all the help. The hair is true to length and beautiful. I couldn't ask for anything better. Thank you so much for ur exceptional service.
I LOVE THIS HAIR! It is true to length and very silky. Highly recommend 10/10. The best hair I have ever gotten. If you having second thought of getting this hair dont. Also the hair doesnt shed. The vendor is very understanding and well communicated. I will definitely be purchasing from this hair vendor again.
ummm dont walk run ! And I will say Im impress it was full and thick and not to mention that HD LACE ATEEE will be buying again but maybe a frontal next time! I still have the wig after it being reinstalled twice and minimum shedding pls buy the wig 1000/10
It’s actually human hair it’s really soft a lil shedding other then that I love it
After I plucked the wigI loveeee it ! It ' s so soft & shipping was 6 days tops ( which isn ' t bad to me ). And communication was very reassuring on my end !
I love this unit. The quality is good. It was true to length, it didnt shed and the lace was real glueless hd lace and melted well. Also, the communication between me and the sellers topped it off for me. Amazing customer service. I will definitely be shopping again from this site as I mention the hair is very good quality will definitely be recommending as well.