Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
The hair was a little flat, so I cut about an inch off and added layers to give it a little more volume and body. I also cut the bangs a little shorter for personal preference. The package arrived a little over a week (I ordered during a holiday weekend, so it was expected).. the hair sheds a little, I noticed a few strands when I took it out of the package and daily when I comb it out (not sure if that’s due to me cutting it or not). It doesn’t hold heat that well, maybe I’ll try applying hair spray or something. Overall, definitely good quality for the price. You may need to do a little tweaking, but nothing too crazy, I’m just extra. I highly recommend getting this hair for a cute simple look.
Thank you seller, my hair is very soft and smells great
The hair quality is great! Very soft, neatly trimmed, no shedding.
Absolutely beautiful and very soft texture hair..am highly impressed.
Washed it but haven’t styled and worn yet. I received it in less than a week and it’s exactly as described. I ordered a 10 inch wig human hair wig with bangs and only paid $27.
I loved the hair, very soft
I love this hair is very soft and nice it’s a quick grab and go easy fix ! Great quality and it came before the due date .
very lovely hair...delivery was sooo fast
I'm not going to say I love it, but it feels really good to the touch. I got it week late
The wig is sooo cute! It also doesn’t look “wig-like”, soft, looks completely natural on me~ some “cons” would be, - Bad Wig Odor. - -Wig not true length.- (I purchased 12in. It does not look 12in). This is my first ever wig. For the price, the quality is really good! I live in the USA. Even though I purchased it two days before Easter, the wig still arrived quickly. @euyom0 (pls like :,3)
The hair is just as described, nice and beautiful, I wore it for my birthday and got compliments from my friends and have already recommended it to my friends!
The hair was very nice and new, it felt like good quality human hair and i honestly couldnt have asked for better. I love this wig and you will tooo.
First of all, let me just say that this wig exceeded my expectations! Its absolutely beautiful. Ive already decided that Im ordering another one just to have it in my wig wardrobe! The hair is extremely soft, it smells great. Its true to length. The color is accurate. There is no shedding.
I love this hair. I do recommend the seller. I will buy more from the store.
The wig is as described. I gave not worn yet.
Hair is too soft , prefer the yaki texture for a more full look on the bang, no smell or odor . Hair is okay
I'm in love with this wig just received it...soft..no shedding..no smell..definitely getting another one this month end..will upload pictures when install..
Unexpectedly, my hair looks really good after wearing it, and now there is no hair loss. I'll bring it to the party, thanks
I was really super delighted, it is very good and of very good quality. First time I buy and the truth was I fell in love
Bought a couple of the same tops at the same time and this one is the best quality.
So perfect I loved 100 percent human hair I would recommend fast shipping arrived in one week and the I loved the quality also so smooth
I love the hair in general. Its of good quality. It is super soft. The length is great. It curls easily. Its versatility as I can wear different styles with it.
The hair is super soft, I love it, and the length is accurate
This is a quick look for your on the go girls. You can flip the bang different ways and have a different style. The look is sophisticated. It’s full enough all around. No weird smells. Shipping was fast. Price was reasonable
It's amazing and looks so real, I trimmed the wig however I wanted and it looks perfect, I love it!
I received the wig. The wig was neatly cut and exactly what I wanted.
I really like this wig.Quality is great and it fits my face perfectly.
This was my first wig. The overall cut is good. It took about 5-6 days to get to me. Only complain it have is the thickness of the bang. But I love this. Something quick to pop on and go
this is 100/% human. I will recommend it to someone else
Hair has a good smell and very soft
I love this wig it is so cute. The hair quality is very nice and has no smell. It arrived earlier than the estimated time. I thought it would be thin based of reviews but it is perfect. Will order again
Not smell and soft
Exactly as the picture,very soft i really live love it
This hair is fantastic! It's the right length, doesn't shed, no odour, just as the picture shows. Thanks!
lovely wig
Very nice. Long lasting. Does not shed, fits great. Looks exactly like the picture, very good grade of hair.
It is not what I expected but it has an arrangement
true to picture,very good quality!
just as seen.Good Texture!
The wig is very beaytiful,do not hesitate to get it!
This is a all human hair bob . It is very thick and easy to install. love this bangs so much. I highly recommend buying this bob .
I love this hair! Ive had it for about a week and its so full, doesnt shed and is just perfect! I washed it twice in one week and the quality still remains the same. The hair is super soft and looks natural.
I Absolutely love this hair, the hair is so soft and real when it comes to length. silky, bouncy and true to length. The seller was quick & helpful.
Better than I expected! ! It's full and soft, has no smell, and the hair ends are neat
This wig is so so good, its one of my favorites. It looks so real and feels very snug and comfortable.
Love love love ❤️ order it now honey!
Hair texture is giving soft
love this hair came very soft and looks like picture. Highly recommend
I love my new wig! It is very natural looking and well made. The company ships fast and communicates well with the customer, I just ordered another one and will order again. Thank you!
The hair is so soft came so fast so far so good. No complain so can’t wait to wear it