Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
The hair is beautiful , true to length and it doesn’t have a bad smell.
this is some very good hair ! i've installed it twice since i've bought it ! lace melts good ! knots bleach hood as well ! curls hold for a good time !
Love the hair and the color is very natural.The lace is so thin and transparent as I expected.And the body wave is pretty,love ot!!Shipping was fast it took about 4 days.
It came between 3-4 days. The waves are sooo beautiful and true to length. The knots are very small and the hairline is very natural.
Must be purchased!!!!I like everything about this wig,the high-quality lace,and I strongly recommend anyone who likes curly hair to use this wig.
I am very pleased with the structure and texture of the wig.true length,pre-plucked hairline and baby hair around,I run my fingers through my hair without knots,it's so silky,and the customer service is very patient and has been helping me track the logistics information.I received the hair in about 3 days.
This wig is amazing. It's so creamy and soft. It has no shedding and true length. The lace is nice and the fit looks natural. Shipping was also fast, I received the package in 4 days.
The hair is amazing, it's thick, it didn't fall out, and the length is real, so glad I bought this wig, it wears so beautifully, got so many compliments, so happy, if you buy it I'm sure you won't regret it, I will be ordering more hair from this store in the future and the shipping was fast, it took 3 days and I received my package.
I received my wig and was pleasantly surprised when I opened the package, the hair is so beautiful, it feels super smooth to the touch, and the hair hardly falls out! Not the cheap, low-quality wig, it looks very glossy, like real hair, feels better than my own hair, ready to buy other color wigs.
I like this seller with fast transportation and good quality.The wig arrived to me in 3 day!100% Recommend!
The wig is beautiful! The length is real, the hair feels soft, and the packaging is super tight! ! Great communication with seller! I will definitely buy from them again.
Beautiful wig!!! I'm impressed by the waves of this hair,the wave is so pretty.The length is correct,and the tip of the hair is also very correct,very dense.It's human hair.Hair is very elastic and shiny.
The black hair was so beautiful,I wore it out for a photo as soon as I received it,my sisters said it was very beautiful,the length was real,as described,the hair was very shiny,the hair felt so smooth,just like my own hair,you couldn't tell I was wearing a wig,I loved it!Highly recommend!
This hair is too beautiful,the color is very shiny,like their own hair,the length is real,and the product description is the same,the quality of the hair is very good,not easy to fall off,has no smell,highly recommended!
I received this wig today,the shipping time is very fast,I received my product three days after I placed the order,the quality is very good,the wave details page,the customer service attitude is very good,the customer service is very active to help me solve all the problems I raised,thank you very much! Highly recommend this business!!
Hair came faster than expected and great quality hair, very soft, and silky I got this hair to wear for my gender reveal so I will be posting pictures and videos soon!
Love it
I have received the product,and I can't wait to open it and put it on. My hair has no odor.which is very beautiful with full density and real length. thank you so much! !
This hair is really amazing!!! Very shiny, silky, really long. It is very thick, but it will not be heavy and stuffy, and it is very breathable and comfortable.
I like the hair in this store!!! The customer service was very good, and the hair will arrive in a few days.
This hair is very good,the curvature is very beautiful, I can't wait to open it, the product does not have any odor, the hair feels soft and smooth, the transportation time is also very fast, the product arrived in 3 days, completely beyond my expectations, I like it, recommend it!
Buy this wig, you won't be disappointed! I'm glad to have bought this high-quality wig. I really like this wig!
I received my hair!!!Four days.Very pleasantly surprised, as beautiful as the picture.I love the wave pattern and the density of the hair.Lace is thin.I like it so much and will definitely shop again.
I really like the appearance of this wig, it fits the length very well, it's very long. This wig is everything, I strongly recommend this wig to buyers!
I love the baby hairs,they look very natural!After it dries I did not need to apply any product and the wave came back. skeptical but it was very true, took five days to arrive,little to no shedding, true to length.
I've received my order in 3days and This wig is highly recommended.Everything about this order exceeded all my expectations.The hair was so full and beautiful and there was no smell. The hair was easy to manage, doesnt tangle. The quality of the lace is very good and it fits my skin very well.BEST WIG!!!
This hair is amazing! I am already able to pass through it with my fingers, without detachment or entanglement. Hair has no odor and is beautifully packaged. To put it bluntly, from placing an order to shipping, coupled with great reminders, customer service was excellent! Will order again from the company!
Real evaluation,This is one of the best wigs I've ever bought! The length and color are both correct! The texture is great! Knots bleach easily. I absolutely recommend it! This wig lights up mine and creates a fluffy look. The seller is very attentive and keeps in touch when the package is shipped, which is really guaranteed!
Love love love this wig 100000/10 *real review * and also came earlier than expected
First things first this was the fastest shipping I've ever had in my life like real deal 2 days I am impressed I love the hair it came out with no smell or nothing everything was great amazing I love it I used it for my 21st birthday and I'm also a hairstylist if you need your hair done holla at me I'll get you right
The body waves are not only beautiful but not irritable.The fullness of the hair is everything.BUY IT
It's perfect it's my first time buying a wig and the lace was good.This was my birthday wig and I've had it in for about 2 days now and it's still in GREAT shape.
Y'all RUNNN & buy it!!! I'm in in love it's soft and it's everything you want in a body wave wig it's not crunchy.The knots are smal .I'm in love ❣️
HAIR IS REALLY SOFT! Came pre plucked ! & the knots are very small ! I highly recommend!!
quality of hair was amazing and seller was very communicative
I like to use this wig. It melts easily, blends perfectly, and forms skin color. People can't even tell it is a wig. Lace is like my natural skin, which is very suitable for my skin. Like it, curly hair is beautiful. It is also very elastic and very good after washing. Highly recommended for sisters who want to buy curly wigs!
very fast shipping!!! the hair is so soft, no shedding, the lace looks good!
Natural hair have a beautiful shine! There is absolutely no bad smell. So far, no loss either. The price is nice and I can very easily on myself with those hair. Customer service was great and they answered all my questions before I order. I feel super safe with this business
Hair is so soft and doesn't tangle or shed,the knots are literally perfect,easy install.Hair is thick, true density and length.The hair is not dry, shiny, and the hairline and lace are very natural. It's also very good-looking nice to take pictures.Awesome communication as well.
I loved this hair honey it's so soft and doesn't shed at all ! I really love how versatile this style is you can style it in so many ways and still pull the look that you want ! Thank you !! Don't wait buy it now !!
The hair no smell, beautiful and great quality. The hair is true to length. Came with a pair of wig caps and some small gifts. The seller was really helpful kept me updated throughout the process and was able to help me with everything I needed.Overall the hair is beautiful and I'm happy with the purchase.
It came earlier, a few days ahead of my expectations!! The length is correct, it's exactly what I want! This wig is of good quality and has a natural shine.
This is a real reviewer with real pictures.Both the transportation speed and customer service are first-class.The hair is long and thick, and the pattern is beautiful...
The hair is very good quos is the lace it’s gives a good melt it is all human hair and the curls his very well I really love this hair and if you contact the seller they reply back very fast.
This body wave hair is very beautiful. Hair has no odor, and the length and density of hair are accurate. Its structure is very good, and the hair is full from top to end.
The quality of this straight wig exceeded my expectations. It is definitely human hair, seemingly unaffected by any dyes or chemicals.
The hair is really perfect! The quality, color, and texture of the hair are all very good, as well as high-definition lace. I can't find the flaws in this wig.
The hair is noticeably soft, flowing and beautiful. I strongly recommend this body wave hair, it's great!!
I love love love the wig and it is really true to the reviews and size! It was shipped really fast!
This hair is super nice no smell to it shipping took 5 days (love fast shipments) I got a 30in it’s definitely true to length hair is nice and soft the lace is very easy to lay and blend