Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
This wig is very soft and the curvature is beautiful!!!! The length is correct but the density feels a little thin, the quality is great, better than what I've gotten before going elsewhere!
Fast shipping, very nice and soft
The wig had an odor, otherwise it was great and the length was correct.
I love this wig, the lace is sheer and blends well with my scalp!
I love this wig and I would order from this supplier again ❤️
Great quality of hair, beautiful wig, ican make pre-plucked and true to length.T here is minimal shedding and no odor. Came in 7 days!!!
Shipping was fast and arrived in 5 days!
very cute wig, The lace mtel my skin very well.
silky and does not fall out.
good wig
Love the hair I got a 22 inch
Gosh it surprised me, the length was perfect, I switched to a longer one, this one is 36 inches, the density is great, the wig is smooth, I get compliments from people around me all the time, I'm so happy.It was just a little slow to ship, I got it about 2 weeks later.
This is a 100% real wig with great hair! I bought the 24 inch one and I love it! The wig has no smell and the length is accurate! The hair is very soft and silky. The pictures are also beautiful and natural and the hair looks better in the sun!
I love this wig, it's very versatile and the hair is very soft. It doesn't shed or get tangled. I would purchase again.
THE WIG IS BEAUTIGUL and I loooooooove how soft and smooth it is and the exact size!
The wig has a bouncy wave curvature, the quality looks good and the length is right, the density is a bit thin, we recommend buying a 200 density wig for better results.
Love it
This is an excellent seller. I received my package in days. The hair is exactly what I expected!!!!
I LOVED LOVED LOVED THIS WIG SO MUCH ! It was sooo pretty !
This is the best wig I have ever bought. There is almost no shedding. It looks exactly as described. The hair is very soft.10/10
This wig is sooooo nice. Lace is chef’s kiss. Only thing is the size is bot accurate. I got 34 inches and as u can see its like 30. Aside from that very minimal shedding, no smell. Shipping was great too. Took about 5 days
very fluffy. hair's really soft.
I LOVEEEE THIS WIGGG YEASSS
It was a very pretty wig.I love the length and it came fast.I will be ordering again
This is a great wig, true to length, great texture and volume!!
So far no shedding, knots bleached well, everything is amazing!
The hair is nice and soft. The lace is a little hard to melt
This hair is so soft. I love the elastic in the back of it and the stocking cap.
Shipping time is about 6 days. I bought a 16 inch one. There is a little bit of hair loss, but not too much. The lace is nice. There is no odor.
I'm very happy with the quality of the hair, it smells great and the communication with the seller was great
The hair texture is great, the wig arrived very quickly, it absorbs heat, the lace is very thin and works well, I will definitely be ordering again.
Received the package a week later and the wig was great.
I purchased the 30 inch and the wig is soft, rarely sheds and is the correct length. The seller was very nice.
This curvature is suitable for purchasing longer sizes; shorter sizes of wig curls do not have much curvature.The wig is of good quality.
Soft and smooth with very little shedding.
It's nice.
GOOOOOD WIG!
That hair is very soft, fast had and 100% human, but I have not had the right length and that I'm sorry, it does not look like a 180%, the hair is very little. I'm unsatisfied, 28 "ordered what I 've Had looks like a 22"
The wig is soft, the lace blends well with my skin, and it smells a little when it gets wet, but overall it's great.
At first this wig looked very thin right out the package but after combing it out , I fell in love. The hair is really soft, had no smell and the lace is good quality and not tough and itchy. I’ll be reaching out to see if they can do a density that’s more than 200 % but overall I’m satisfied and will be ordering from them again.
shipping was very quick. ordered on Monday, received today. no smell. it's giving more like 150 density and 24 inches. opposed to the 26 inch 200 density that I ordered. good quality hair.
It's beautiful hair. I love it. Perfect length, perfect lace, perfect quality. But it sheds a bit. 7/10 overall.
GOOD HAIR!! The wig is very soft, delivery arrived in 7 days, not much hair shedding, recommended!
The wig has a nice curvature, it's soft, and I really like it! The length density is accurate! Buy it!
I absolutely love this wig, 10 out of 10. The length is perfect, the curl is great, and I will definitely be purchasing another wig from this vendor!
It's vvvvvvery soft and stretchy,I love it!
The wig came quickly and delivery was prompt. The hair was very soft and easy to install and style. I love this wig so much!!!! Thanks!
I love it. Nice and soft ❤️
Recommended, highly recommended, this wig is beautiful and the reality looks just as good as the photo!
Before placing my order, I asked some questions about the wig to the customer service agent, who patiently answered my questions and the wig I received was of good quality and soft. Very happy with this purchase.