Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
Amazing quality hair in a arrive in 7 days which I am ecstatic about I will be buying more. Would love to play with this vendor.
The hair is so soft, that was my first time buying from this company and im very satisfied with the hair no smell , fast shipping and good communication with the seller ,
Loved this hair! The seller was super sweet and very helpful!! The hair is so soft .By Far The Best Frontal Wig I've Came Across. The Packaging Was So Well Put Together . The Quality Of The Hair Is Amazing Sooooo Soft The Lace Itself Melted So Lovely. I Highly Recommend 10/10. it!
Best wig I loveeee it ! It ' s so soft & shipping was 6 days tops ( which isn ' t bad to me ). And communication was very reassuring on my end !
It's so cool!!! This lace is absolutely perfect, the hair is buttery soft, the knots are small, hair is already pre plucked, and after wearing it, it won't feel heavy,very comfortable and breathable. I can change my hairstyle at any time. I have not experienced shedding or tangles. Everything about this wig is AMAZING!
This wig is definitely of the highest quality, and the hair is shiny, the lace is thin, and the workmanship is fine, and I am super satisfied with my order this time.
Love this wig.natural looking, very soft an you dont have to do much to this wig,nice!!
YES YES YES YES YES. I love this hair soo much. quality is amazing, lace was HIDDEN, length was good. 10/10.
Fast shipping hair is super soft with no smell lace is phenomenal the seller great customer service I will be ordering more and more thank you for my lovely wig
From what I see hair is nice and thick! Knots are small.. has a tiny smell other than that I’m impressed can’t wait to install… ouuuu and it’s small head friendly as well!!! I absolutely love this texture of hair
I really loved this hair!! It came quickly and at the right time I needed it. Its true to length, color is cute and easy to blend because the knots and small. I have been wearing it since last week and there is not problem. No shedding too!!
The hair is very soft, true to length and has no smell! The knots are very small and easy to bleach. Will order from them again & AGAIN! I Really Love this hair
The wig has good length and is very full. I didn’t wear it yet but I look forward to it. Definitely worth the price.
I really love this wig, had a very good lace that melts real good, knots were easy to bleach and wig was true to length. I very much recommend this wig, good quality for sure. Hair is very thick and soft no shedding at all!!!
Came so fast in 4 days I literally loved this wig I got a 28inch 13x4 frontal it’s so soft and silky I definitely will be shopping with this company again
Girls, definitely buy this hair, the quality of the hair is really good, the lace is really transparent, the hair is very pigmented, I've been wearing it for a week now,100% recommend buying from this seller!
I asked the sales person if she can send it before a certain time because the delivery date was past the day I was going to need it & she sent it in 3 days earlier The hair is super soft and the lace almost invisible. It true to length and worth every penny
I love the color of this wig. When it came, it was very soft. It has a band already attached on the inside for security and the lace is easy to blend. The packaging was nice and it came with a few goodies ! Definitely recommend! I ve had it on for several days I m hoping it continues to hold up well.
This hair was very manageable and soft. It is definitely worth the money. The hair came quick and was nice and shiny! It did not shed much at all! I would definitely recommend this product to anyone looking for a quality quick wig!
my first time trying color! i got this wig in 4 days. it's very soft, no shedding, and no smell. 10/10 would definitely recommend!!
The hair is really nice, no shedding and it is very soft.
I love this wig! The texture and quality of the hair for the price was surprising.very soft & manageable. good wig for a good price.I will definitely recommend this to someone.
Very good hair,The seller is really engaging easy communication and helps you get your desired product. I love it would most definitely buy again.
Hair is faster than expected, very soft and smells good. The hair fits the length perfectly. Very satisfied with my order! !
I received Exactly what was advertised, I am yet to wash and wear the wig but hopefully it doesn’t shed much. Overall I love what I got.
The hair is very soft. I recommend friends to buy it anytime
Completely love this wig. Has a natural look and feel. The hair don't shed and the lace! Omg the lace is amazingggggg.
just like the picture. the hair is niceeee.
I love the hair. It is true to length and the density is thick. The seller communicated with me throughout the whole process and made sure I received the hair. BUY now!!
This wig is very thick! It arrived looking a lot fluffier than the picture in the description photo. It does shed a bit. I applied a heat protectant and used a blowdryer brush to lay it down and then, it looked more like the wig in the photo. Despite it being a lot of hair, it is still lightweight on the head. Overall, you can't beat the price or quality. I am very satisfied with this wig.
This hair looks just like the picture and most importantly it had little to no shedding. This hair was easy to curl, it was true to its length, and it wasn't stiff because this beauty right here is 100% real Human hair.Thank u
I love love love this wig!! Hair is very soft and true to length. the communication was 100% great and shipping was fast, I received it in a week. will definitely be ordering again from this sender.
This hair is so BEAUTIFUL!! Minimum shedding, takes heat exceptionally well. I didn’t even have to pluck it! Very full, natural looking and tons of compliments on this hair. I love it!! Will be purchasing another!
love this wig!!Hair smells good too and true to density.Hair is worth the price . The parting space allows you to do middle or side part . Theres no shedding or tangling i would definitely reccomend
The color is so pretty, like it stands out without being too bold! Definitely need to get it! I know the photos don't really capture it, but personally, the hair is fuchsia with highlights, just lighter. The hair is also very soft! Holds curls well too, like the curls will last for days!
this hair came really fast, I loved it. The lace melted perfectly looked so natural. This hair is very soft with minimal shedding. 10/10 recommend, will definitely order again.
I absolutely love this wig, shipping was fast of course. The hair arrived looking just like the picture, hair texture is very soft, lace was easy to lace, wig did not smell or tangle. Overall this is a must buy
I wore this wig for my birthday this weekend & I must say, for the price, I loved it! The hair was very soft when I received the package
Hair was just like the pic ! Fast delivery, came in like 3 days. I highly recommend
So glad I purchased this wig, the colour blends in well especially the blond, very true to length barely sheds and came on time the seller is also very nice and communicated well. Would definitely recommend this wig.
I love this wig ! It is true to length, looks exactly like the picture and does no shed ! The wig came pre plucked and was easy to put on! I will be ordering again with them.
This wig was a game changer, I love the texture and the length was true to size. I've gotten so many compliments on this hair & it's easy to style, you can wear it in a middle part or side part, Buy this wig now!
Love my hair. No smell, no shredding, no tangling and it's very soft Highly recommended. Beautiful hair very soft . Will definitely order again :-)
Shipped quickly to see in time beautiful color
This wig is the best wig I’ve ever purchased!! Don’t walk, RUN! This wig is super silky, super soft and fits great on my head. The lace is very light and easy to melt. This hair doesn’t shed to tangle when combing or brushing and it also handles heat very well. The wig also came very quick and the seller was very kind. Best company so far if you want to purchase an affordable good wig. Definitely will be purchasing from this company again!
This hair is so soft and true to length!! The shipping was fast I received the hair in 3 days. Easy to pluck and came with baby hairs that weren't too short which I love. I'll be buying from here again. Get you a wig ladies !!
I absolutely love this hair! great quality and fast shipping! True to length and hd lace!
The hair looks amazing love the hair so much ,good quality hair so beautiful its soft, true to lenght, its AMAZING,no smell at all, doesnt tangle or shed. This was my first time ordering and Im satisfied with it. This is the best hair Ive ordered,The hair was so soft and i loved it!!Hair is very silky, soft , thick and shiny
This is by far one of the best wigs I've ordered. The wig came VERYYYYY FAST!!!!! The hair is very soft to touch it doesn't shed and the knots on the wig are very small. It bleached very well and the install process took no time. I will definitely be ordering from this company again because I AM IN LOVE!!!
BEST HAIR IVE HAD YET!!!! 100/10 will be buying again ...NO SHEADS NO SMELL TRUE TO LENGTH !! Arrive in 4 days !