Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
texture is great, little to no shedding, trie to length
Baby hair in kinky make all the difference: everything is perfect on this wig! The length and density are in line with my request the hair is soft and easy to untangle.
Beautiful hair recieved True to length. Hair looks very natural! It doesnt have a smell. No shedding or tangling. I LOVE THIS HAIR!! Can be styling easily
Fast shipping, beautiful hair
Beautiful hair recieved Very true to length. Hair looks very natural! It doesnt have a smell. No shedding or tangling. I LOVE THIS HAIR!! Can be styling easily
Loved this wig,thick density and a really good wig not a lot of shedding and no smell.
Beautiful wig , met every expectation.
The quality of the hair was really 100% human hair. The shipping time kit was fast I received the here within eight days the hair came with a stocking cap and a baby hair comb. The hair looks just like the photo it s worth every penny. I love it , this is a must buy
I love the edges! This hair is beautiful I received a 12inch 150 density and it s so full. I recommend this hair
Love the wig , it came right one time right on time , I haven t had shedding and the lace is nice
Wig, gorgeous, hair, very soft and silky delivered in an incredible package. Nothing to complain frankly dark buy
I absolutely LOVE this wig! It looks exactly like my hair… it is soft and luxurious! I have just ordered another one.
I was anxious about this wig but it cant very fast and is true to length, it was also very easy to melt.. it definitely gives scalp.
The hair is beautiful, I already have more than 6 lacles from this store. Comes in the correct size.
The most beautiful wig! Soft hair, beautiful natural colour, perfect fit. Usually wigs are alway too big for me, not this one. Absolute perfection. On my way to order another one right now.
The transparent lace melting into my skin without makeup.AMAZING!!!!!!! Had NO SMELL to it.No SHEDDING.It's really natural and shiny
Very great quality hair!!!! It s very soft, true to length and density.
I am absolutely happy with my purchase! It is thick and true to length.i wasn't sure because of the price bit I was wrong.buy from here really genuine no smell too. thanks seller
Wow wow wow. I m so happy with this wig!It s so full,soft and true to length. The supplier communicated so well and I didn t pay any customs,just shipping to get it to South Africa,delivered to my door. This exceeded my expectations!
I loved it, correct description the smoothness of the perfect hair. Suture and very good movement I fall in love with this wig... Simply Beautiful
This wig is beautiful. It does not shed at all. It is extremely thick. All I can say is wow. Especially for the money.
Wig is as described but I have not use it yet
Baby hair in kinky make all the difference: everything is perfect on this wig! The length and density are in line with my request the hair is soft and easy to untangle. Ideal to wear without glue.
This wig is so good. I highly recommend, even my hairstylist said she will place an order.the wig is still holding up pretty good. i highly recommend and the customer service is good as well
Great hair can’t wait to install I’m so excited , looks very natural & doesn’t smell , it arrived on time in great condition
I am so impressed with the communication, the quality and the service. The hair is so soft and lightweight even if you add on density. The lace is so easy to melt. It is so beautiful.
Best wig ever so far I mean the softness of it the natural beauty of this wig, true to length I felt so good in this wig this hair is so fire truly no complaints at all .
The wig is perfect! The lace melts so good & the length is giving everything.
This hair and seller is the best. the hair was so soft, no smell . shipping was very fast. I will definitely order from this vendor again.
I like the natural black colour that the hair has, as it fits my complexion. It does not shed much so far and i like that i am able to catch it up in one. It's adjustable and fits my small head well , and the natural edges makes it look like my real hair
Buy it!!! The hair is very soft, with no smell. Love the curl pattern and the hair is full from roots to end.lace is very thin ,and the hairline is good
The hair texture is beautiful, the knots are really small, so you know that means not hard to bleach.Beautiful product
I'm really and really satisfied. The hair is soup, it makes me want to go back to this CIE. Just waww.
I love this pp it's too naturalShe's nickel I highly recommend it to you
satisfied with the hair it is true to length will defiently order again and the hair has alot of volume
The quality of the wig is top not lightweight, comfortable, and unnoticeable for the wig wearer with the baby edges .
good
Thank you very much I am very happy and very satisfied
This my second time getting this hair n I just love it.this was a 32 inch btw im 4 11
The hair is natural I was really surprised by the quality
y all this wig is amazing. i got it for my birthday recently and i got so many compliments. even my hairstylist was in love with the hair. i haven t had any issues with the hair yet. it s really soft and easy to detangle and the hair doesn t shed much. the shipping was pretty fast too, it came earlier than expected and the company keeps in touch with you constantly. highly recommend !!!!
Literally came so fast!! Hair is soft takes heat very well, easy to bleach & install!! Please I will be buying more hair from them.
Love this wig Minimal shedding so thick and good quality. Best hair !!
The wig is natural. Just like my hair. It came earlier than expected. My friends love. it. I’ll recommend the seller. Thanks you for the small gift.
My sisters are crazy about it.
Waouhhhh waouhhhh waouhhhh, I recommend, go there and you will not be disappointed. Very good quality, no smell, the hair is very beautiful and really natural
I like a lot
The texture on this unit is everything!I even like the wet texture and it looks even better when you clip the ends.After a couple of months wearing this hair and buying another unit, I m totally in love Pro tip: I wash and blow dry hair each time it starts to get dull and it bounces right back
this is some really good hair i love it! True to length. Hair is thick and full and no smell. the company was very nice when it comes to me asking about the shipping. its soft and very cuteeeee!! very easy to maintain .
Exactly as I wanted it, I am very delighted and I really rethink it to you. Thanks to the seller