Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
I love this wig it’s a five all around. Very amazing I think you guys should try it . Great quality very full . "
Its good u should check the length tho cause it doesn’t really match the description but the delivery was fast
love the hair its perfect
It's been a while since I rock a deep wave wig and I must say that I love this one ..the hair is soft and feels natural, it's light weight and fits perfect. I do recommend. "
Melts really good!! Hair shipped fast and it’s very soft. Second time ordering and i’ve been satisfied both times !! 10/10!
It’s absolutely great hair and it’s nice and soft and manageable. I love it!
Haven’t install it yet but it looks perfectly good and it has no smell. I love the color. Shipping was really fast
"Value of money , was better than I expected once touching up ! Worth the buy !!
This is wig very true to length, the color has not bled and the shedding is very minimal! Overall, this wig was up to standard and was amazing! Delivery took about a week and communication was excellent.
"The hair was great. I got several compliments. Would definitely buy again and reinstall.
Absolutely in love with the wig, comes exactly like the picture and very easy to instal!
I like the hair. But I wish the hair is thicker, but other than that…. I can make somethin shake with this. Thank you.
Amazing would order again, lace is amazing. Hair is not as full but wet looks great. Hair quality is good "
Love the hair will definitely get more
"Hair is beautiful, thick and full lace is nice highly recommend seller is amazing also
I liked my hair very nice and thank you seller arrived on time also recommend again. "
Received with thanks
I Ordered This Wig For My Birthday & Was Satisfied When It Arrived i like everything about the wig "
I love love love this wig!! I got so many compliments. My hair stylist even loved it. I love the way it looks different colors depending on the light. Good quality hair no shedding fast shipping good price ! I would definitely recommend this product to anyone!!!