Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
This wig is great, It was easy to install, didn't come with a weird smell, hair is soft and easy to manage . I think it's well worth it.
cap is kinda big
love it
This is the most beautiful hair i've ever bought,awesomeness.i also only waited no more than 4 days!!When i received the hair and opened the package,absolutely shocked!The hair texture was soft and no shedding.The texture are everything,the density and length are very accurate.Was impressed by the services.i am so happy with my choice and buought hair.Girls buy this hair ,you will definitely fall in love!
Such pretty hair, minimal shedding just wish it was a little thicker, may be used to 250 density is why. Love it though !
I just received my wig and it came days before the original delivery date which is a plus. The hair is beautiful and the color is just gorgeous. I love the amount of lace that’s attached and the elastic band is perfect since I am a beginner with wigs. Whenever I needed any questions answered, the seller communicates fast and left me with all my questions answered. I would definitely order from this seller again. I can’t wait to get this installed for Meg’s tour! :)
The hair is true to length, didnt have any shedding or bad smell, silky and nice. It matches the sellers description and it is beginner friendly regarding installation. I would definitely buy it again and recommend to others.
This is the first time im purchasing a human hair wig, and i will say it exceeded my expectations!!! its been very soft and manageable and the length is tewww cute!!! the seller was super nice and understanding and it was js an overall gr8 experience <3 !!!
"Hair is so beautiful and soft. No shedding, everything is perfect.I'm so much happy with my hair, its not synthetic hair, but 100% human hair, i was very sceptical, although my expectations were exceeded I'm definitely gonna order again, the seller was also very communicative and answered all the questions i had.. I definitely got what I ordered "
This is a 30 inch , a little shedding but not much … it came in 5 days … good hair , i definitely will shop again!
The wig was very soft glad I trusted ordering this!
I can't believe it! I received my package four days after placing the order. I like this hair, it has great quality, just the right length, and looks very shiny. I suggest that my friends have such high-quality wigs together!
This wig was GREAT . Barely any shedding and it’s even able to take styles . I’ll most definitely be shopping again !
Amazing!!!!! I love it so much!
REAL REVIEW !!! okay so the wig is deftly exactly how it looks on the website ! i order a 13x6 180 density 30 inch to me but it may be different when i install it I’ll upload pictures when i get in install but so far its deftly cute asf ??
It’s perfect the color is so vibrant and pretty It’s true to length i ordered an 36 inch and its most definitely giving that im in love with this wig imma eat down for my birthday
Very very cute hair, the hair is longer than i expected & it came within 2 weeks! holds curls well too!
The wig is very soft, I definitely recommend buying this wig its a good price and also it didnt have a smell. The wig is very thick and thats what I like. The lace is a full lace and overall very cute.