Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
This hair is giving everything it is meant to give. I have curled it and it bounces like a real hair. Have gotten a lot of compliments from this hair. A good deal and must buy
I received my order quicker than I expected. Its exactly as it looks on the picture. it's 100% natural and the quality is superb.
I'm 2 months in to wearing this wig and it's so lightweight, convenient, and soft still. I can't even say that it tangles or sheds. I love it.
I absolutely love this hair!! Fresh out the packaging it was so soft. I co-washed it and hung it to dry only to put a little leave-in conditioner during the drying process. I haven't even ran the flat iron through it yet. I love the fullness! I'll flat iron it eventually lol def a must buy!
This wig is nice and full. It fits my small head perfectly no gapping of the wig cap. The hair is so soft and hasn't shed.
Very nice wig, arrival very fast, good communication, no smell, I recommend
satisfied
Satisfied I expected this
soft and so beautiful. it looks like real hair. oh my goodness! I loveeeee it so much. I cannot wait to rock it.
I am really happy with the quality of this cute yaki wig. This wig's hair in soft and lays great.
The order was well received before the time, good quality Peruque, well appreciated by my wife, Good quality communicationnell, Without risk of making a mistake I say that the seller is honest!!!
Nice wig and fast delivery I will always buy from this seller. they'll amazing replying to messages
Matching skin Lace tint, melting spray and foundation and you are good!!!! I love this wig������
It needed a little doctoring but fits perfect!! I straightened and cut some layers in the front. I also put make up on the lace to get it to blend better with my skin. Honestly it is one of the best wigs on here!!!
Very good product, no strong smell, respects the length, identical to the photo, arrival on time in Swiss. I am very happy with my purchase.
Nice hair and quick delivery . Thank you so much
Very nice wig, excellent, exactly like in the picture, slight smell but I think a hard wash everything is fine
Well received, perfect, send fast, thank you dear
The wig arrived in good condition and it's really nice. The seller is so communicative and professional making sure you get the informations about the shipment. I have ordered 3 times and will continue buying from them. highly recommend, Thanks
the weave is beautiful, hair looks natural ,it's wear and go .love it
The hair for one is super soft and it rarely sheds. The baby hairs are naturally plucked so it looks super natural. It comes in pretty pink packaging with a stocking cap inside. 5 months into getting it and whenever I revamp it it looks just like when I first opened it. It also does well under heat like flatirons and hot combs.
Soft hair. Looks great
To try