Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
I love this hair! is super soft and I can't wait to get it installed
I am really satisfied for the goods, the service was Good, the delivery is fast and reliable, I find it in time, thank you
Looks almost like real hair. Very good quality.
The strands are soft for now. The lace is amazing!! The lace is fine when you glue it's really amazing!! Knots are small and fade well.
the hair is good, but just not as full as the picture makes it look..
Wig very pretty
This hair was much better than I expected
I love the hair so much, came exactly on time, expected it the exact time I needed it…and it’s really cute and definitely a human hair 100%. 26 inches of course..thanks guys, I will personally recommend this vendor
Love the wig it's great. very soft and easy to style.
Hair Is beautiful and has no smell. Can't wait to install
Hair was true to length. Very full no smell. Great quality
love it, highly recommend
Good quality wig. Soft and comfortable to wear.
This hair is absolutely amazing it’s so soft and doesn’t really shed much. It’s true to length and full density. I will be ordering again the price was unbelievable affordable. For this price, this is one of my best wigs!! Lace is full and pre plucked. Lace is easy to blend and cut.
I love it
It's beautiful and I get so many compliments from it! I definitely will buy again
Beautiful hair!!! Will order from this company again..
Came very well packaged and fast shipping, i wont be putting it on for another week cause its my Rod Wave wig but the texture of the hair is really good and soft i ordered 32 and got 32 but i think its a little bit longer which is a good thing lol its almost as long as my 34in and i love it definitely shopping with this vendor again in the future.
Good hair
Wonderful !better than the picture! I love it!
This wig was VERY soft , it holds heat (curls) , no shedding, and it’s true to length !!! Y’all better go get y’all one
The hair is soft, doesn’t really shed and doesn’t have any smell. It’s beautiful and I love it !
I was scared at first but it came 5 days early and it’s soft, sheds but not much if taken care of properly.. definitely recommend buy it:))
I love it nice great features texture everything it beautiful
I love this hair beautiful，very nice I'm please,Amazingly Soft,love it
This hair is so beautiful please do not hesitate to order you won't regret it. shipping was extremely fast too. please buy.
The seller is very good. Had problems with my order, they were quick to solve. And the wig is beautiful. Would order from them again.
Hair was beautiful, came in in time , 10/10
Shipped very fast! Very soft and shiny! Love it
Good hair, no what I expected but still good enough got a good dispute and satisfied and made up for the inconvenience, very professional and determined
This wig is . I ordered a 30 inch. I love the texture ! The only thing is it looks more like a 28 inch than a 30 inch but it’s not that big of a deal to me.
The hair is VERY Beautiful and thick , this hair definitely didn’t disappoint!! I will be shopping here again . Shipping was very fast and everything is like the picture very true to length! Runnnn
Loving the texture of the hair, very easy to style
I order the wrong length of hair but I will be putting this 20” on . After all the hair is full and so so soft …
What I like about this wig is that it's soft and tangle free
This hair is absolutely amazing!This unit is very thick and full ,This wig can be styled in different ways and also can be colored.
The lace is very good feels great definitely ordering another one soon i love my lace in it came in 7days
I luv it bt it sheds a little bit
This hair is real human hair. It is super soft and barely sheds. Customising it was not stressful as the knots were easy to bleach and easy to pluck as well.
I love that it’s soft and it was definitely giving body
This hair has such good texture, shipping was fast, came within 7 days and the customer service was amazing.
Great wig good vendor nice n full recommend
The hair is soft but it’s not giving 30in for sure
Great Wig!
Love this hair its very full but does get tangled fast
I love this wig it’s soft true to length curls are lovely I got great compliments on the wig definitely will order from here again
Honestly I wish I would have gotten it longer than I did, but overall the hair is cute once wet. No shredding at all
Good unit.
**Product Review: loose deep wave 30 in** I recently purchased a curly hair frontal to complete my look, and I must say, I'm impressed. The texture is beautifully soft and natural-looking, with defined curls that perfectly match my own hair. Blending it with my natural hair was a breeze, as the frontal seamlessly integrates with my curls, creating a flawless transition.