Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
I really love the hair and it doesn't smell. the seller is friendly and good communicator. I recommend this store and I am going to buy more hair.
Love it, no shredding, has baby hair added to it, has no smell like other places I have ordered from.I am able to style the hair in many different ways as well as it being not expensive.
beautiful human hair wig no shedding
Is of good quality
I love this wig
Beautiful love it
Great quality
Great product, without all the large straps and combs of others. Hair is good and will be a great fit as well as not so large as others. Buying another one right now!
Hair is as described, just think there’s some hair missing from the frontal, not sure if it’s because I got the 150 density but otherwise looks fine
Fast delivery, high quality wig,I recommend,comes with a wig cup
Love the hair
It’s very soft no shedding so far. The knots are easily bleach. I love it! This bob is os giving me life
THICCCCCC and beautiful
The quality is very good
Happy
contente de la commande
I'm super happy with my purchase the hair is giving rich vibes❤️
I really liked this short bob wig I bought! It holds curls very well and dyes very easy. One of the best wigs I’ve gotten in a while! I’ll definitely be ordering again soon!
I wanted to leave a review because I am shocked with how well this lace front fit and looks so natural. I added some makeup to the lace like I do all of my wigs for an extra touch. It’s lightweight. Hair feels so silky soft. It was well worth the price. 5 stars
The hair is absolutely beautiful, the texture is out of this world, so so soft hehe I’m going crazy.
my first time buying from this vendor, and I had to wait to leave a review after install n I must say I'm pleased with this wig good quality I must say for such a good price. will definitely order again.
The hair is soo beautiful i am happy with my purchase, i will be buying again
The hair is very soft and the quality 100% , I really love the hair. I definitely recommend this vendor
I was skeptical at first about ordering this unit but it's very beautiful and soft and cut it said that very beautiful hair and good quality and was easy to color. I love it. Will purchase again!
Waited full 2 months.. i would advice to just choose and pay for fast delivery. but I stayed in contact with seller and was very helpful. The quality of the hair is amazing. Don't hesitate to buy.
The wig absolutely beautiful and I recommend this store
Very satisfied with the product
Product was good, hair was extremely soft the lace didn’t itch my head like other wigs. And the wig came pretty quick.
This hair is beautiful and the curls as well. There was no bad smell when I took it out the package. And it was also true to length. I’m telling you to go buy this hair and you won’t regret. Don’t walk… Runnnn go buy it sis
This wig came perfectly on time. Immediately after opening it the box,it's soft ,doesn't shed too much and is sooo easy to install! It's beginner friendly.
Soft hair
I highly recommend this store and it product, definitely high quality ❤️❤️❤️
Definitely gonna buy from this vendor again n againeven though I paid R520 for customs but anyway am happy❤️
The hair is too soft.. I am happy about my order .. Received it before estimated date
Good quality hair takes heat well with decent amount of lace to work with lace is also thin I recommend
Good quality
I love this wig! The hair quality is so great! I highly recommend this wig. The seller also included a free gift with purchase.
When I say this wig is great trust me omg, I got sooooo many compliments and it rarely shads like very rarely lol, the thickness is like my hair, the knots are perfect, color is on point, very easy to style and handle.
best vendor with good communication..inlove with the hair
Love! Soft and true to length. Good communication and quick delivery
Too soft I strongly recommend it
I received the wig in total of 12 days shipping was fast, Got a headband and wig cap in a pretty pink satin gift bag. I ordered a 10 inch 4x4 150% and it is really beautiful true to length and style it is literally a real bob short in the back and bit long in the front, overall I am happy and satisfied with this purchase I recommend this shop please buy without fear. The hair is really soft and silky to the touch it has a headband and combs to hold onto the head I had side part it and pluck a little bit of the hair to make it perfect. I will have to purchase this again in the future thank you! ❤️
I love my hair especially the color it brought my shade and complexion out really pretty and will buy more 100% human hair and did not have to really bump it as often
The hair arrived with no smell, it came in a pink satin bag with no accessories. But the hair is very nice quality and it doesn’t really shed. I treat it like my natural hair. The lace meted really nicely to my skin and the curls are literally so cute a nice fall look !
I’m really happy with this wig. The lace blends in well, it feels nice and it’s a good amount of hair. It feels comfortable on too.it’s a lovely wig!
The hair looks amazing The seller communicated with me until I received my package highly recommended The hair
Love the hair quality of the hair, soft and true to length.. I cant wait to slay in them
I order a 16 inch bob and the length was perfect,The hair is thick with minimal shedding,The knots were easily bleached and install was easy as well.Also the hair flatirons well. Overall I would definitely order again.
This Wig Is Everything It Appears to be in the Picture and up close and personal. it is the correct size. no botched chop. It is exactly as described. I'm definitely going to order from this seller again.
The hair is super soft and very little shedding.The thickness of it is really great and it's definitely worth more than I paid for it the best way I have ever owned by far. I'm definitely ordering another one.