Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
Wig is soft doesn’t have a bad smell don’t shed
The wig color is very vibrant and really thick. The lace really easy to work with. The hair was perfect for me, I would definitely recommend it to everyone. It was a wow experience!!!!
The lace is incredibly comfortable and undetectable, while the human hair feels soft and silky to the touch. The body wave pattern holds beautifully, even after multiple washes, maintaining its luscious bounce and shine. Shipping was crazy fast, only a five days!!
Hair arrived fast and on time. The color of the hair were accurate. The lace looks good and isn t too thick. The body wave was good. The density is good. Everything went well. It came with some cute lashes and a couple of wig caps too! Will order again!!!
WOW!!!! Almost no shedding and ture to length. The color looks beautiful and smooth, lace is transparent. The knots are really small too which makes it easy to bleach. Everything is perfect!
The body wave are smooth and full! The lace is super thin, perfectly fits my skin tone. I combed it through and there was no shedding, and it didn't have a smell. It's very pretty so far. So nice!!!
The color is to die for and the body wave is perfect! The wig does not feel heavy at all and was very easy to comb through. It wasn't shedding as I was combing it. I love the length and everything about it. I was not disappointed with my purchase.
Really good hair, love the texture. The color and density of the hair were accurate. The knots are small and the lace is really good hd lace. Not too much shedding, can definitely be reinstalled multiple times. Ladies get the hair now!!
As you can see in my photo, the hair quality is very good. The color is very shiny and lace is very thin, completely fit my scalp. I also received many compliments after wearing it, I will buy it again!
The hair was perfect for me, I really love the color. It is really beautiful, the incredible quality is exact, wigs is very soft and the lace is really great. I will definitely buy the long size next time I buy it.
This was my first time trying reddish brown wig. The wig does not shed a lot, its true to length, the lace it is most definitely HD. The hair is also very thick!!!! My stylist even said its a good wig and wanted to know where I got it from.
The quality is impeccable, the wig is incredibly smooth. This hair is so soft and doesn't shed. I reinstalled it like 3 times, and you don't have to do much plucking and bleaching!!
Reddish Brown color is perfect! The hair is so silky and soft. The lace is so soft and thin and the knots are very small. The hairline was plucked nicely. Colour is very accurate and it's a nice shade, can't wait to install. Definitely buy its worth it!
This product is worth buying! The color is perfect and the texture is really beautiful. The lace is thin, and easy to melt. It's 100% human hair. I have never owned a wig this bold in color and I sure it would look great on me.
The color is really beautiful. The hair is full and thick, smooth and elastic. No weird smell. The wave pattern is amazing! I highly recommend this product and the knots are small, yall better come get y'all one of these.
The hair came in 4 days. The seller was very nice and quick to communicate. It barely sheds too. the density of the hair is very thick and the quality of the lace is good and it suits my skin well. I will be purchasing again.
I wanted to try a bright color wig for my birthday, I bought it thinking i wasnt gonna like but when i opened that package I fell in love with it. IIt's true to length, soft, minimal to no shedding & curls great!
Loovveeeee the color, it's vibrant, overall the hair is okay. Holds curls good and no shedding so far. I'm so glad I was able to find an affordable product that would look great on the wig.
The body wave wig is great, with a moderate length and a very soft touch. Hair is and shiny. The density is very good, and the overall hair is very dense. Lace is also high-definition and is one of the best lace I have ever bought. Please don't miss such a good wig!
The hair is soft with no smell and hardly any shedding. The HD lace is unmatched. It literately melted into my skin. Look natural and stunning. I've already bought 2 more. This wig will not disappoint.
I really like this hair. The wave pattern is beautiful & healthy! The texture is everything, it was super easy to style as well and manage. And the lace is transparent, perfectly blended with my skin, just like my own. I also only waited no more than 4 days!
The texture and color is everything, it was super easy to style as well and manage. Easy keep the waves well without falling off and tanglin. The lace melts into my skin perfectly. I received my hair in 4 days, so fast! I'm definitely ordering another again.
I have installed, the feeling is very great!! My hairdresser said the lace is a good lace. Really smooth and shiny. And looks incredibly natural and the lengths have been accurate. Buy it, you'll get so many compliments like myself.
The quality of the wig is excellent, colour is so beautiful!! It is 100% human hair and the length is longer than I expected. The lace is very HD, the knot is very small. I can't wait to do my installation.
Omggg I'm obsessed with this wig. The colors are so beautiful!! Hair is super soft. Very plump, and the knot is also very small. Absolutely gorgeous! Strongly recommend this hair, it's my favorite!!!!
Wow, this wig is very pretty and def incredibly good for its price. After opening the package, there is no peculiar smell, easy to clean, no shedding, no tangles. Melted really good and the curls so were so cute. I would also recommend for a first time buy!
Hair is cute not really that much shedding and the color is correct! The knots were easy to bleach and easy to pluck as well. I installed myself and the hair wasn't really hard to install. All in all, definitely a really good wig.
Wow!!! This hair is very soft, shiny and the length is real. It's so elastic and odorless. The overall effect is very good, lace is almost invisible, and the hairline is also very natural. I'm glad, it's worth buying!
For the price this wig ateee, it's so pretty!!!! It doesn't get tangled at all, looks exactly like the photo the hair def isn't a blend. Wig literally took only 5 days to come! And the vendor communicated with me so well so yes it's def worth it to get.
I'm so happy with that hair! The wig was as described, very soft and beautiful. One of the best wigs I've purchased so far! The samll knots, transparent lace and density is everything.
The color is everything, looks exactly as described. This lace wig is very (light and airy) pliable & combs out nicely throughout the day. The hair is really thick and full no shedding at all. Overall i give this wig a 10 out of 10!!
The colors are bright, the density is full. Hair quality is very good, soft and manageable. And also takes bleach very well, it doesnt shed a lot. Aany people think it's my own hair. Highly recommended!
Ordered this wig for my birthday. It is very soft, full and no smell. I really love this color!! Installation went smoothly and keep curls well. I definitely will be buying this hair when I need more.