Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
Took the maximum length of curlers, for mine (to the middle of the back) or a little longer hair will be just. From the good: it is very convenient to use a stick, as simple as possible, easy, after there are waves and in general a very gentle girlish image is obtained. From the negative: 6 PCs for half a head is small, the strands are thickened and from this wave are not so pronounced. My advice to take 2 packs at once. But! The weight for the roots of the head is not easy, be prepared for it. Still a negative point-it is impossible to sleep on curlers, and it would definitely be necessary to pass 3-4 hours for a better result. A hot curling iron of such a wave would most likely be more useful, because you don't have to walk faster with weighted curlers, but it's safer with these curlers. I want to buy another 12 PCs and check if the wave will be more pronounced. To the word about the duration: it is difficult to fix such a wave with varnish than spiral curls, but if the weather is dry, I think it's okay.
parfait
Arrived before the set deadline and, it makes me truly happy☺️. I haven't tried it yet, but I 've had one of that and it fulfills what it promises.
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Fast shipping, can't wait to try
Excellent Product
Exelent
Very easy to use and very good product
ok
super
It is marked well as long as, you leave them long enough, as advice ask for 2 games (24) and k one package is only for half the head, and ask long it is never too much .. I recommend it super
Just as described. They work well.
Excellent product, it takes 7 days to arrive, very easy to use & the best that the result is super natural "waves to the water" I sleep with them, and left them less time using muss
As I said in the above comment when I try it I will leave another comment
The goods are contaminated! I will be easier.
Grande
I just need to taste it, but it feels good and I arrive fast
I have not used it yet, it arrived very quickly in Peru
As the photo, I have not tried it yet but it looks good. Easy to use
As in the picture, according to the description
Looks as described. Works perfectly!
No used but as described.
According to the order, I can't wait to test
All correct
I loved... Very easy to use... Great quality material... I recommend the purchase of the product
recieved package can't wait to try them out on my Sister's hair - thx I will enjoy using them!