Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
I finally have my wig. The hair is beautiful, super soft and curly. I loved too much. Very satisfied with the hair. Thank the seller for the fast delivery
I love love this wig. It’s very good quality and I definitely do recommend.
So soft with very minimal to zero shedding.The quality of the hair is perfect!! The wig is very thick, true to length! Came with no smell . These are pictures straight out the pack , hair combed out. 10/10
Beautiful Thanks again sellers.
Beautiful, good quality
Beautiful, however the order size was 26 inches and came short came about 18 inches more for the value it was worth feathers. I paid 26 reais in tax when I arrived here in Brazil
The wig is beautiful
the hair is pretty
this was hands down the best wig I have bought so far, omg just spray some water and u on your way, thank you guys for the extra that came in the bag, omg yall packaging is gorgeous, I love my hair and I love the packaging will definitely purchase again
I absolutely love this hair! It's easy to install and manage everyday. I spray the hair with water, rub my fingers through, apply hair mousse, then comb it through! I receive so many compliments too. I can see myself ordering again.
I GIVE IT TO THIS HAIR VERY BEAUTIFUL NICE GIRLS DON'T WAIT GET YOURSELF ONE . STILL GETTING FULL LENGTH BOUGHT THIS AS A TRIAL. BUT SHE NEVER DISAPPOINTED ME. THANKS SELLER
Omg I am really in love with this unit. Very soft and easy to install. Shipping was very fast and well packed.
ladies go ahead and purchase your wig from this vendor good quality real human hair so soft no weird smell no shedding true to length I love it will definitely purchase again
The hair is so soft, it’s worth the price , I love it so much
The hair was absolutely beautiful, it's really soft. It is true to its length and it was really easy to define the curls! The lace was really good quality as well. I received my package within a week. It's most definitely worth it!
Wig was really thick and nice .The lace is very good and.Will get again.
I love this hair soo much this is a 10/10 must buy!!
very nice an soft love it
Very beautiful despite the tips
Hair’s really good will be ordering again love this unit
Lace really is beautiful and original.
Very beautiful hair, the order arrived super fast, the only thing I did not like was that I was charged for the shipment and it was supposed to be free and the package did not arrive at my residence I had to go for the, excellent supplier Thanks
very nice hair.
Love the texture looks just like the picture I hit have 8 inches but I still love it
The curly hair is as thick and soft as expected!! My hair smells odorless, looks great, feels great, and I can't wait to wear it.
it is very true to what they said it's a 8 inch, 13*4
Very beautiful
The wig is very good,soft and it’s quality is amazing.Received it in 10days and I really love it
Love love love this hair, it is exactly as describe, I was so shocked and I'm happy with my purchase , Very Soft., Perfect Color, No Shedding, Best Wig, full, Excellent.Will Buy Again
I love this unit.. easy to install and manage… I will purchase more from this seller.
Horses are soft good quality
The product arrived earlier than expected, it is good quality I liked but it is a little short.
Love the hair really good quality and soft, great lace,very transparent, I definitely recommend.
Perfect,look for yourself in the pictures.the lace was nice and thin and it melted super easy.10/10.It's so full of density GO GET THIS WIG LIKE NOW!!!!!!
I loved the hair comes full the quality is perfect and it arrived very fast and they have very good communication
I'm really satisfied good communication
Great product! Great price!
Love love the hair
Hair is very soft. Curls are beautiful. Shipping was fast.
This wig is so soft you can literally run your hand through it and never want to stop. This my new favorite wig I can not wait to install it . The curls in the hair eats , the length is lengthening, and no smell. Yeah this hair eat I 100% recommend worth all your penny. I’m so happy with my order go head and purchase.
This wig is so nice the quality of the lace is good. It’s true to its length and very easy to install very soft an nice curls it gives a Jerry curl vibes. Go get this wig girlies very nice.
Bellísimo
10/10 arrived in 7 days long before the date, it is very soft all the wig corresponds with the description would certainly buy again
Very beautiful, I loved and recommend it to anyone who would like to buy
3 days in & im absolutely in love with this wig! The curls are bomb wet or dry. I just use water with a LITTLE but spray detangler & let it air dry. At night i braid it to keep it from tangling. I have NO complaints whatsoever. Will always order this hair if i,m feeling puerto rican
The wig is everything! The wig is very thick, just like the picture, very plump, with good lace and correct length! If you haven't ordered yet, you should order now! I will recommend it to my friends.
Very good quality hair wig is very soft Looks natural
My order has arrived! Amazing Amazing, was worth the wait guys!
My hair is very soft; and I really like this wig. The delivery speed was very fast; and I received the wig within 4 days. No entanglement; no odor; accurate length; full thickness; lace very transparent. I will definitely make another purchase.
This store has amazing hair and even better service. I highly recommend.