Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
Very nice hair … very pleased
Beautiful hair, soft and through to length. I will definitely buy again from this seller.
I am very happy with my purchase. This is an amazing wig, it was very soft with nice texture and holds curls good.
I am very happy at last I received my wig❤️ I was delighted, it is human and does not have a bad smell
The wig is nice and soft. the only issue is with the Elastic that was supposed to hold it on the head keep coming out.
It was easy and quick. For my first time wearing a wig, I I’m on my way to ordering another one next week
Very beautiful even full human hair already comes in the bob cut and she has a very beautiful Curl seller was quick sent soon and the lace arrived today I think Before the scheduled date the other one I bought here that was to arrive on 7/1 has not yet arrived but this because of the post office here in Brazil would buy but with Sure
Review in Spanish I this wig very quickly to my country The cut is too beautiful, the long all this 10/10, in addition the customer service is very beautiful I will continue to buy in this store for a long time I love the quality and the price
Very pretty wig received quickly thank you seller it is soft the texture I will buy more
Soft hair and short I bought it for everyday wear at work
I love this wig, it's the right size, very good quality, sleek, true to size, very comfortable, I can wear it every day, no need for glue❤️
I love the wig is very good quality is very perfectFor me
Good quality lace also and it came with straps in the back. Truly beautiful will be purchasing again soon
I love this hair its soft no shedding the lace was beautiful true length,very full the knots bleached very well to my liking i love this wig.
The chair is very bouncy & soft, good quality, well made with the clueless cap. Doesn't even need extra security since it's snug on any size head. Bought 180% density but 150% might have been good enough thivkness for me too.
Hair is very soft, had a slight scent but it wasn't a bad one. I would definitely recommend .The delivery was super fast as well.
I received this wig right away. Hair texture is great and easy to manage with curling and flat iron. I added rollers too to keep the curls tight, that worked for me
Beautiful hair, human, soft, can buy without fear. It took a while to arrive this time.
The hair is beautiful identical to the picture, check all the descriptions, compared again for sure
Hey got my wig before the expected date was so happy and the wig is sooooo nice l really recommend others to buy it..soft nice and looks natural haven't tried it yet when l put it will come back and show you.
Wig is really thick and price was low. Shipped quickly.
Very soft hair, just what I wanted.
I really love the hair is very beautiful I recommend the seller
This wig is a must buy for anyone who loves good wigs but don't want to pay an arm n leg for them. The length was exact, the softness was great, it had no smell and was easy to install, I love, love love this wig!!!
The hair came different more I liked beautiful and soft I recommend
Very pretty wig received quickly thank you seller the texture is really soft I recommend you buy some
This is some great hair. It’s soft & there’s no smell. I definitely recommend ordering & I will be ordering again. The sell communicated very well throughout the delivery process as well!
This hair is so full, I love it so much, it’s a great glueless wig, I know I am going to get a lot of compliments with this wig. This wig did not disappoint.
Not bad for the price …it’s actually really nice …it kinda sheds but it’s good.
good
Wig was very soft. True length. Would order again
the hair exceeded ny expectation. i will definitely order again. the weight and texture is beautiful.
I love it,very nice.good quality
Good quality, fast delivery girls
Very beautiful wig with no shedding
I love it
ok
This hair is amazing, no weird smell, minimal shedding, so soft, & true to length. Lace is transparent & I didn't have to do much to it. I have gotten so many compliments on it. Would definitely buy again.
Very lindaaaaTook a while to arrive due to the Post Office in Brazil!!♀️ But ameiii, very beautifulJust made the baby hair and it's all set!
Very soft silky hair , came with a nice pink silk bag and two free gifts. Very happy with purchase and the delivery time was fast . No complaints, surely buy again from this supplier
The wig fit for my head was great and I was able to style really easy compared to most wigs that shed when you do. 10/10 recommended
really love the hair
I’m so shock this wigs is so amazing I love it and the wigs is 210%density and it’s so thick❤️❤️❤️❤️❤️
This wig is exactly what I wanted it to be.The packaging was nicely placed and there was no damage.The lace is beautiful, it came plucked.True to length, minimum to no shedding，I installed it, it looks so perfect!It made me get a lot of compliments at my party . The lace melts very easily and this lace front wigs human hair also takes heat very well and doesn’t burn or shed alot.I will most definitely be a forever customer.Thank you!
This wig was soo beautiful! It was soft and did not have a smell. The lacccceeee blended perfectly! It looked amazing! The best part is it comes with an elastic band soo it’s big head friendly! Love this wig ! I will be ordering again
This hair was amazing! I bought it as a last minute hairstyle for my birthday and it was great. I didn’t get to take many pictures but this hair was very soft and silky. It’s very full and thick but the ends do get a little stiff.It doesn’t have a smell took bleach pretty well idk what else to say girl go buy this wig.
My biggest like about this product was the texture of the hair. It was very soft, my hands literally ran through it with ease. I got the delivery on time and also let me not forget how true to length the hair was. Definitely recommending .
very cute wig I bought it for someone, they love it
This wig is so beautiful I love it
The hair is soft and didn't have a weird smell. It also was true to length. The lace was very impressive. As far as the shipping, i ordered it late one night and it literally came that morning. Highly recommend.