Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
Hair quality is 10/10. This hair is absolutely beautiful; I love it and I will buy it again! Communication with the seller was perfect!
Density is real.I like it to look full and thick.I'm a bit hesitant about buying a wig,but I'm glad I did.The quality is really good!The hair is very shiny,and the lace is super thin,very natural,and easy to melt.And the texture of this hair is also very beautiful!I will definitely buy it again!!!
Great quality; service; and shipping! Soft hair; and true to density! The hair is amazing; I definitely will buy again from this company!
This is my first time buying a wig from this company.I received my wig afen my order in three days.Customer service very good is always in touch and I really like their customer service.The packaging is even cute!!The hair is so soft,it doesn't smell of anything.The lace is really thin,it doesn't fall off,and I must say it's a cute wig.Worth it to buy;thank you very much!
Yallll !! Honestly, it was the best I got. The amount of hair is quite amazing. I am really happy to wear it with thick hair, and it also makes me very confident!!
A few days ago, I bought the 1 real wig. I received it today. The quality is super good! Both the quantity and quality of hair are in line with my expectations. Especially the little sister of customer service in the store, it is really so sweet! Carefully answer my questions. This shop is not only excellent quality of goods, service attitude is also very good! I will patronize it again next time, recommend to all babies who need real wigs!
The lace seems very beautiful to have. L try. The hair is very black. 3 days delivery on top
The quality of this live wig is excellent, the hair is smooth and smooth, very realistic. After I put it on, my confidence doubled, and my friends thought it was my real hair! And very comfortable, wear to almost feel its presence. Very recommend!
This wig is the deal. Best quality to dream about. Go grab yours. It's Soft, smooth and true to length. Lace easily melt , hold curls and take heat. No snell or shedd. Color is vibrant. It's everything they describe it as. You wouldn't regret buying it. Parting space is great.
Hair received in great time. I have installed, the feeling is very great!! My hairdresser said the lace is a good lace. No smell. Really soft and shiny. Feels really light but looks full and nice. True to length. It looks so natural
It's so cool!!! This lace is absolutely perfect, the hair is buttery soft, the knots are small, hair is already pre plucked, and after wearing it, it won't feel heavy,very comfortable and breathable. I can change my hairstyle at any time. I have not experienced shedding or tangles. Everything about this wig is AMAZING!
The Hair Is Very Soft & Is True To Length ! Everything That Was In The Description Was True ! So Amazing; the lace was good quality as well.
This hair was definitely worth buying; I received it with well package . it takes color so well. And it curls beautifully BUY THIS HAIR
Omgggggg I love this wigggggg !! This really was a great purchase . After doing a bunch of thorough investigation ; I'm glad I went thru with buying it
Fast shipping!It's a gift for my friend! Beautuful and the hair is soft and has no odor.I'm happy to see my friend love this hair; it's worth the money!
The knots bleached sooo well and has pretty good lace. The hair is also soft and really full. I'd definitely recommend this one.
I received my wig today and can I tell you...I am AMAZED! the hair is so silky and soft; there is minimum to no shedding; there is a slight smell but it isn't tangled it's very manageable and true to length I definitely will be buying from y'all again! And the shipping was very fast
Wow love my hair!!!Very Very Very beautiful hair looks exactly like the picture shown!The color is what you see; sooooo beautiful.The wig was easy to install;These are the photos taken after I put on my hair.Its really beautiful.I love it.I highly recommend. 10/10!
The wig is of good quality. This color is very bright, the knot is much smaller, so bleaching does not take much time, it is really good. It itself is beautiful and thick, shedding the least! It's really cute after wearing it ~
I've bought some expensive hair and low affordable hair, THIS I must say has been even better than some very EXPENSIVE hair. It's true to length, and I WILL ORDER AGAIN! Definitely worth the price! Order NOW before it's all gone!
I really like this very special wig. It was my first time trying this type of wig and it didn't disappoint. Very unique and love it!
I loved this hair on me. The hair was true to length and it melted perfectly. The seller is very good at communicating as well. My wig is here before the expected date.
Very beautiful wig!! High quality hair!!This color is super great. It just take 3 days to arrive NY. My friend recommended me to try this color!!! What a lovely wig!! Hair is full; no smell and accurate to the length. The quality is brilliant it feels so real!!!! I'm so satisfied with this purchase so far; the seller's communication was kind and great!! thx seller!!!
I'm very satisfied. It's the third time I've ordered from this store; I love their customer service; they are very helpful and kind; they follow you step by step and welcome all requests. I waited two weeks to write the review because I wanted to see how the hair held up; the length is right and also the density; the hair is soft and has no smell. Excellent value for money; will order again.Buy this wig!!! The hair is soooo soft; doesn't tangle; doesn't shed. I'll most definitely buy from this company again!!
This hair Is very good quality I recommend it. It's very easy to run your hands through very soft and look like a full frontal. VERY good hair
OMG! Every girl looks over here! This wig is the best wig I have ever bought! The craftsmanship of this wig is outstanding! The clean hairline and bleached knots make it virtually undetectable; creating a seamless and realistic appearance.
I like this hair, the hair is great, it has been used for a week and the curls are still maintained so far. The hair is so magical and soft that it doesn't need washing. I live with this hair.
The quality of hair is good and thick! Very soft; odorless; beautiful; transparent lace. The logistics are very fast; and I received it in less than four days. The seller also updated my package information in a timely manner! I have recommended this type of hair to my friend.
I love this hair its so soft once you first open it up.The package came quickly and they kept in touch with me until the wig arrived.The communication is also very good
I needed a long hair for my vacation; something of top quality; I didn't hesitate to purchase it. It was delivered in 4 days; beautifully packaged. It also comes with a wig cap and headband. The hair is visibly soft and flows beautifully. The hair is so thick and true to its length. I must say my wig is perfect!
Please don't hesitate to buy this hair it is amazing! you won't be displeased! I will definitely be buying from them again
This hair is absolutely amazing!!!!! The hair completely matches the description. The lace melts really good and the knots bleached so well. It's so soft and full. Even my stylist complimented it.
It's fast and worth trying! Easy to install, real length, real soft. I will buy again.
This is a great product and worth every penny. The length of this wig is accurate! Lace is easy to melt, almost does not fall off, soft and thick, I will buy again!
The hair is so soft and true to size. Definitely worth the price and I didn't even have to bleach the knots. 10/10 recommend.The hair quality is amazing. Minimal shedding (if any); knots are barely visible and it holds color very well. Will definitely be buying again.
Get this wig! I bleached the knots and I was surprised at how well they came out. The wig didn't have a smell which is always a plus and it curled good as too!
The length is true!!!The curly pattern is beautiful!It has good clear lace; knots bleached great!This lace is great! You can style the wig any way and it's tangle free if you take care of it the right way.This is the softest hair I have ever had.The texture is very good and has not fallen off so far.Will definitely buy again.It's worth it for the price!!
Very great hair, very soft I really loved installing this unit most definitely will buy again! Thank you!
In love with the wig ! It was delivered very fast. I love the color and the curls! Don't doubt about this one and order.I really enjoyed the hair quality.
True to length and full to ends.One of the best wigs Ive purchased in a while!The quality of its hair is really good;the hair is shiny;the hair are beautiful.This hair is beautiful and soft;I love it;and delivery was swift about 4 days.I suggest you buy from here.
The wig is good better than I thought. The hair is very soft with little to no shedding. Got it installed for my families' bday party and I love it!!!
The hair is coming very fast; about five days later. The hair is very soft; likes curly hair; and is easy to maintain. The hair is super soft; super cute; and looks exactly like the picture! Very thick and plump; very beautiful curly hair! I am satisfied with the quality.
I am very happy with my order this time,the hair I received was exactly what I wanted,the quality was very good,the hair was very shiny,the hair did not fall off,no tangles,I love it!!I would order more!
The hair is soft,the lace melt beautiful,very good quality came in 3 days!Super super fast shipping.The hair is also good quality,no tangle and no forks!!!
Very amazing wig and lovely seller who communicated all the way through; would definitely recommend!
This wig was absolutely stunning . From plucking to installing it . It was super ; super easy & I would definitely purchase this wig again !
The hair is superrr soft and I am in love with the length. Great Price cant wait to install it this weekend for my birthday
The hair is very soft and it doesn't smell; customer service was top tier; very nice and respectful and most importantly understanding. Everything just went well; I 100% recommend this hair and this company . I love it
Definitely worth the money this was a gorgeous wig!The hair is super soft with no tangles or shedding!I absolutely love this which was true to length took color well!I can't wait to wear this wig and go shopping! It took the color so well; got so many compliments on it .I would definitely recommend this product if you are looking for a cute hair.
The shipping was quick and the seller communication was very fast and helpful. The hair is true to length and very soft.Love this wig so much; I'm actually still wearing it. It took me a while to write a review because I wanted to make sure I could be honest with it; and as the first wig I've brought myself; I'm completely satisfied. Conforms to length; good lace; easy to knot and bleach. Will definitely buy from here again; feel free to ask any questions; great service! The wig is very soft. The hair is also true to length. I like this curls pattern!