We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-15 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The hair just gives and gives and never takes. I’m in love. You will be too. My only recommendation is that the ends can look a little frazzled the longer the bundles get. That’s normal and I actually like that because it gives natural but if you like a completely polished look, go a little longer and then trim to desired length and you should be good to go.
The hair feels very nice I will give 4 stars haven’t installed it yet
The hair is soft and nice. It is very thick, odorless, 100% human hair. The curvature is very beautiful! I really love how versatile this style is you can style it in so many ways and still pull the look that you want. After I install the bundles, I get compliments from many people! Really worth buying!
I am amazed by the quality of this hair, especially the price. True length, as promised. Such soft gorgeous hair! I like it. It's plump and healthy, it doesn't fall out and it doesn't have an unpleasant smell. Very natural. Responsive and communicative. I am satisfied with the product and will buy again
Very Good Product
Didn’t try the hair yet but feels soft
Thank you
Excellent quality and fast shipping
I wanted to give my hair a break so decided to get some bundles to do a traditional sew-in… I must say that this hair is very soft and the bundles were bouncy and had no smell. Packaging was good. I had no problem with it staying curly. It keeps curl very well and you can also straighten it if that’s your preference too… it is a must buy type of hair
Am buying more I like what I see
I’m tweaking to install, so soft, no smell. Will purchase again
Great hair quality
Fast shipping
!!!EVEN IF THE HAIR DOESN’T SMELL WASH YOUR BUNDLES. Thank you. ANYWAYY!! I ordered a 22,24,26,28. Ladies please know the longer the inches the thinner the hair. Worse case scenario you just MIGHT need a 5th bundle as far as the 26 & 28 inches slightly thin but the hair looks good. I’ll leave an another review once bundles are installed. Shipping was definitely quick and seller was good with communication.