Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
Very consistent with density and length. I am glad to be able to install it!
Good hair, shed few & true to length & I'm loving it.
This hair is amazing, especially the length and density is perfect, my favorite hair
I was pleasantly surprised to receive it. The length is 100% real. It is very soft and carefully selected
Im very satisfied , the hair quality is 100% im a happy customer, i can't wait to order again
honestly this wig is great i love it and would get it again.
The quality of the hair is very outstanding, and I am very satisfied.
Probably one of the best hair Ive ever purchased. Little to no shedding, got it installed
The hair is very very long and feel smooth. It also looks very beautiful
I will be ordering more hair from you guys I'm in love thank you so much !
I ordered 40inch this is not 40inch y’all send me a 30inch
It seems really nice so far and I set it up for myself. I love the adjustable cap. The lace was really clean and thin, perfectly fits my skin tone. No hair loss, a good curl wig for the price it costs. I really like this unit!!! Can't wait to order agai
This wig is so perfect. Great texture and length. I highly recommend it.
I am very satisfied with this wig, it came in a week. Very beautiful hair that I recommend entirely. The hair smells good
The wig is perfect and it was delivered earlier than expected.
This hair is very soft, very pretty I love the texture of the hair.
OMG, the hair is of great quality, has no smell, does not get tangle, and the lace is beautiful
I received the delivery in time. Hair is exactly as described
The wig is very soft and lace super thin, the knots so small the curly pattern is amazing!!
Beautiful wig! The density and length is accurate
I give this curl a 10/10, the seller has great communication skills
The quality is great, the knots are thin on the lace and the hair is really full. Addition the price is great
I really like that kind of hair. It matches my real hair! And it's better than real hair
It's 100% real human hair. The wig is soft and lace well. It has no smell and the lace is pre-plucked, giving it a natural hairline
I'm absolutely in love with my hair!! It came on time, the seller communicated with me all the time.
Such a sweet and beautiful price. The hair is cute and full
This hair is very soft feels so good hair is very thick it arrive very fast I recommend this hair 10/10 I swear you won’t regret it !!!!
the hair is absolutely gorgeous! It is true to length, so soft and thick. easy to install. little to no shedding.Good quality wig!
Hair was really long & thick! It was so soft!! I loved it i will def be ordering again!
Absolutely love the volume and texture of this bob. The hair quality is great and gives a very full bouncy look.
Absolutely love the volume and texture of this wig. The hair quality is great and gives a very full bouncy look.
I love this wig! It's soft and minimal shedding to none. The lace is good and beginner friendly.
Came pre-plucked, knots were so small i loved that. easy to bleach, curls are cute also!
This hair was absolutely the best, some soft !! I was worried about how fast it was going to come but I got it in 3 days.
The hair is worth more then the price!! It's very soft and great quality for a cheap price, would recommend!!
The wig is amazing!! Go for it especially for the price.
I like everything about this wig. The wig is perfect, very full, won't fall off, and has no odor!
I like the hair. It was quality and I appreciated how well it took the color.
I absolutely love this hair! It is exactly as shown and described,it has no shedding!!!It is 100% human hair and true to length.
i love this hair, its soft and full!! i had it for some days and it barely shedded !
Delivery is fast. It's a beautiful natural color! It looks very shiny, with the correct length and no shedding or branching, very beautiful! Worth a try!
Hair is so beautiful. I wore it wet and dry but I must say I love it when it wet better! Its a must buy!
The wig is a definite must buy my hairstylist kept saying how great the wig was will definitely order from here again
The wig is very beautiful, soft, and easy to manage. It's been almost a week I had it installed and I get compliments a lot. Great communication with the seller
love the hair, though the density isn’t 200, i did get 32 inches so that might be why
I am in awe for this hair. I absolutely love the texture and the quality. I am wearing it to my wedding and I am pleased. I encourage everyone to buy this hair. Shipping was fast and seller was responsive.
Love this hair, it's so silky and soft. I received the correct size. Hair has no smell
The best wig I have worn so far. The hair feels good. So soft, no shedding and very good quality.
lace is really good, hair is soft and shipment only took 3 days! came just in time for my birthday, i definitely recommend this wig!
Literally amazing just wet it and you good fr