Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
I liked very soft hair and it is human 100% hair I did the fire test and I bought it to fill a hair and I stay more than the hair mita❤️❤️❤️Full flagpole the tips and the seller 10/10 communicates super well
The hair is very smooth, the length is accurate, the hair is thick, no tangled, no smell. I'm quite satisfied. I plan to order more hair bundles.
The hair is extremely soft and bouncy. The packaging is really pretty too.
Excellent quality of hair. The customer service was top-tier. Was able to resolve issues effectively. Thank you!
This hair is sooooo good I was a little skeptical because I didn t know if they d be full enough but they definitely were.
I loved this hair and highly recommend it. I use it in different ways. It's very practical for styling and extremely beautiful.
I absolutely LOVE the hair, it’s very soft and true to length.
The hair is good, it is very thick and full. Will be order again.
I love the hair !!This was my first ever install and the hair was amazing! The seller was so nice and cooperative. A happy shopping experience!! I will definitely buy again!!
Super cute hair, it looks natural. Delighted with the quality, correspond with the dimensions. Recommended to 100.
shipping was very fast. communication and update on package from day one till it arrived at my door. I like the hair very very soft, pulled the hair and run my fingers through no shedding at all. I bought this yo my wigs and will update with another picture once wig done. I am getting more of this before they run out of stock.
Great communication & fast delivery .Hair is nice & soft with a great texture & curl pattern .Cant wait to install !
I would order this again, each strand is a nice thickness. I received alot of compliments with this hair.
Trust me when I say the hair is bomb the customer service is amazing,fast shipping and the hair doesn t shed its soft and smells great.
This hair was very cute. This hair is perfect. I loved the length and the quality seemed to be good..
The hair came quick,Upon arrival the bundles had no smell and they were very thick! The hair texture was soft and full. The hair looked great and didn t cause any issues during the installation or styling process.
This body wave hair looks like the photo and is very soft, doesn t shed too much. It s definitely true to length. No complaints! I love it!!
These human hair bundles were absolutely amazing! It held up so nicely.That s how good the hair is. No tangling, no shedding, beautiful curls I highly suggest you get this hair.
the hair is nice, though short but it's very very nice
This bundles are sooooo sooo soft , very true to length, very full and thick , this are one of the best bundles I ve ever gotten , they are so so so pretty and they don t shed at all.
I was please with the quality of this hair. It was soft and no shedding. I was able style in different looks.
This hair is so bomb! NO SHEDDING , NO TANGLES , NO BAD SMELL!!! Communication was EXCELLENT!! I totally recommend ordering from them .
This hair is really nice quality, soft, minimal shedding and easy to work with!
very good hair and reasonable price arrived on-time
I don't usually leave reviews,but this is my first hair and omg I'm so happy I chose correctly on my first try! it is 100% human hair. Lace is great and low maintenance! Let's not forget to mention the wave pattern when wet;just beautiful! Highly recommend!!
It s true to length and it s giving body. It s very bouncy and full has no manufacturer smell. For the price you re getting quality hair. So far it s a good purchase.
Shipping was really quick and the seller kept in communication. Can’t wait to install
The hair is beyond beautiful, the quality is top tier it's very true to length I will definitely be ordering from this seller again. There is no smell and it's so soft.
Very good and soft hair. no shedding. True to length. No smell. Would definitely purchase again.
Absolutely love this hair,its soft long. Beautiful shine. The color is perfect for me. I dont have any issues with shedding. The seller had pretty good communication.
Hair is very soft and thick as seen in the description ,i mistakenly ordered for just one bundle but im definately ordering for more,its highly recommended.
It's so easy to wear. It holds the curl good. It isn't heavy and it doesn't tangle. Just order the hair. You won't be disappointed.
I absolutely love this hair, it's soft,long, beautiful shine, nice ends, and no bad smell!!!!
I give it five stars. It's perfect ! no shedding, hair quality amazing Came faster than I thought too, I got it very quick it's full it's really beautiful, I'm very impressed.
I am very satisfied with my purchase. I like soft and easy to care hair. The price is very good,it really meets my expectations. High density,precise length,soft hair and natural color. This is 100% human hair,I like it very much!!
This is my second time purchasing this exact hair as the quality is SOOOO good and I didn't want it to run out. LOVE LOVE Love these bundle
Arrived early, no smell, accurate description. Love this Hair!!! Thank you so much
Perfect and arrive in a week
Great hair soft love the wave pattern
i really love the hair, beautiful volume and curls very satisfied of hair texture!!!!!
I am happy with the hair thank you my friend for the gift very nice I love ❤️ the hair
Beautiful is soft
The package is soft, the length is accurate, the price is reasonable, the thickness is thick, and there is no strange smell. I'll definitely buy it again.
This hair head is so beautiful, soft, chewy, true length and density, perfect for spending money and worth it.
I like this hair. I absolutely love the curl pattern. The color is so beautiful as well.
love this hair. absolutely true in length, minimal shedding, hair is amazing.
They all praised that it looks natural, just like my own hair. The hair is very soft and shiny, and the wavy shape is very beautiful and elastic.
I received a banana I don't know if it will arrive
Everything arrived well packed I love it true to the length
The hair is a amazing. It s very gorgeous and soft , the seller was very kind always kept up to date with me , no tangles after I washed it it kept the same quality and curls easy to style. Will definitely order again