Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
It was very easy to install. This hair was very soft and didn t come with a strange smell. I used it for a sew-in and it held curls well!!
This hair is very soft and beautiful , held my curls for over 24 hrs. Minimal shedding great hair will purchase again!
It came really quickly. Hair, smell, and texture are great ! No complaints so far
This hair is so soft and easy to manage. The curls hold great and it didn t come with any odors. Very neatly packaged and labeled. Will definitely purchase again
This hair is amazing the thickness is the bundles the closure looks very natural I barely had to pluck easily comb through holds curls , the quality is great!
Great quality bundles for the price. Beautiful texture. Hair is very soft. No odor like some bundles. Will definitely order again and recommend.
This is some great hair! It is very full and true to length. There is little shedding . The hair holds a great curl and keeps the body wave texture.My hair arrived on time and quick.
These bundles were full long and soft, met my expectations . Beautiful hair
Definitely order this hair! Minimal to no shedding, full bundles, and no tangles. I love these bundles and we ll be ordering again!
I would definitely purchase this hair again, this length was perfect for me .I loved it. It was full, easy to wash.
I love everything about this hair, no smell, curl easy and holds curl!
This is some good hair. No shedding. Very soft. Please order ladies
great hair i love it!! I will be buying more
I haven’t installed yet but when I do I’ll update and add photos I’ve been offered nothing for this review the hair doesn’t smell looks like the pictures but the best part was the seller they rock it was a issue with my shipping and they IMMEDIATELY handled it they sent it out quickly and I received it in 2 days
Havent installed it yet but the hair is some of the best hair I have purchased ! Not to mention I ordered it Monday and got it Thursday! I wi most certainly be using this hair supplier again!
The bestactually gon get more
100% human hair! NO shedding, it holds curls really good will definitely buy more!!! I recommend buying some!
I love the hair good quality of hair I would most definitely be buying again
So soft and full! Blended well with my hair! Looks so natural, no shedding and curled beautifully! Great quality, looks so beautiful with installation. Easy installation. My go to bundles! Quick shipping
I got my hair done for my birthday in last for a while. Good quality loved my hair.
This is a great product for the price. It s very soft and held curls really well. it was worth it I will be ordering again
I loved this hair very much . It had thick bundles and curled and styles very well. Easy to manage. Minimum shedding . 10/10 recommend
Great quality bundles for the price. Beautiful texture. Hair is very soft. No odor like some bundles. Will definitely order again and recommend.
Don t hesitate to buy this hair? The texture is good and it s a great deal to include a great quality closure!! The wefts are pretty thick and doesn t seem like there will be any shedding when I ran my hair through the bundles.
I really enjoyed this hair and recieved so many compliments. The hair stayed soft, with light shedding ,and there was barely a smell.
I installed the bundles & closure good quality of hair I like the package it came in. I didn't have any complaints I will definitely order again
Speedy shipping I received mine next day affordable..silky hair .. thick and true to length I would purchase again
I liked this hair very much it does not smell nor tangled. The length is true to length, it maintains the curls. Overall this hair is great. Love it
I love the fact that it came its actual length. Very long and silky. Would purchase again
hair is very soft out the pack. washing it made it even softer. i love it can’t wait for the install. shipping was less than a week and seller had great communication!
I’m very satisfied with this purchase I ordered on a Friday and received my order on Monday super fast and the hair is very soft I can’t wait to my daughter get her hair done for prom 2024
Ontime delievery,very professional
These bundle was so soft and the curls was super pretty with so much bounce. There was not a lot of shedding which is great. Highly recommend these bundles!! Will be buying again!!
I just got this hair installed two days ago and so far it s amazing.I love the hair the bundles were soft and no bad smell to them !
I feel like it was through the length and it was full. Saw definitely worth the price. Overall customer service was really good and came fast. I would buy again‼️
This is my first time ordering this hair, but I will definitely be ordering again. It is very soft with minimal shedding and no smell at all. I love it!
Love it. Very soft and silky
Love the hair and the soft texture! It gave everything I wanted it to give for my birthday! Will be buying it again.
Hair is lovely, full and soft no shedding lace melts well! Really like this hair!100 percent sticking to this seller.
Im sooo in love with these bundles. Great quality, thick, no shedding . I m definitely buying some more
The hair arrived sooner than expected when I open the package the hair was nicely wrapped and so pretty it s extremely soft and has no smell or no shading. And it s thick and full I definitely purchase again!
The hair was great! It was true to length. Good quality very soft no shedding
This hair is amazing it came fast and it s so soft . I love the soft curls that it gives your after a few days
This hair was easy to maintain and very beautiful. It was soft and it didn't require lots of product to make it come to life. I highly recommended!
The hair is really soft. Shipping was fast. it s beautiful hair.
It’s thin so I’ll be getting different hair from a different vendor, it was supposed to be for my daughter’s prom but it’s too thin
This hair came on time! The hair was soft and smelled good! The bundles length was accurate. No tangling or shedding. Hair came fast. The only thing I can say is that the weft is thick! I would get hair from them again.
This was a good purchase. The hair is soft ,does not shed, and as advertised is 100% human hair. Fast shipping. Excellent seller. This hair is very nice and worth the money!!!!!
I love my hair it very soft and natural, Hold a curl, no shedding, no smell, very bouncy and a good price.
Really some great hair, I had no shedding. The bundles are very thick. My hair got to me really fast !!