Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
This wig came fast.It is so soft and so comfortable to the touch, I can't wait to install it, I love it!
Hair is amazing would love 100% recommend lace is really good for the price!
Perfect real human hair wig.Looks super natural after wearing, soft and thick just like my own hair. Bleached knots and came out perfectly. True to length and no shedding.The shipping is also fast and with good communication with seller!Highly recommend!!
Looking at these photos;the wig is very very beautiful.So light and natural.
The wig arrived very quickly.;I can't wait to open the package;this wig really surprised me;the quality of the hair is particularly good;and the curvature is the same as the picture on the sales page;there is no difference at all;I like this wig very much;I hope my evaluation will be helpful to you!
10/10 Vendor had great communication & delivery was a great process!The hair is 100% human hair,very soft and elastic,so beautiful and smooth.I love it.
I love this unit
This wig was super affordable! I like it.Very soft and full hair.
I am happy with this wig!!This hair is so soft and smooth.I love the body wave so much,it can keep the waves all day long and comfortable to wear.Super recommend!!
This is absolutely beautiful! This wig is so realistic and I get so many compliments on it. It has a very smooth texture on the top which feels very real and textured. It's totally worth it. This is my new choice!
The hair was soft and full,and the lace was great! I’ve used this hair wig for several installs.It was very rare shedding!Great quality hair.
This wig is beautiful and soft with no shedding and it hold curls very well. The hair is true to length and is very full to the ends. It’s worth every penny.
Very true to length. Love this wig; doesn't shed at all.I love this wig!!!
The Body wave hair is amazing! Hair holds curl well, the lace melts nice as well. It's really soft!!True to length.Love it!!
This wig is amazing! The hair doesn’t shed! The lace was very easy to use and it melted well.It’s also easy to curl and they last! Also true to length! I would highly recommend this wig.
It’s short in the front and towards the sides and a little thin at the ends. This unit is not pre plucked
"Very good body wave wig,the hair is 100% real human hair.very soft and no ordor.TheSwiss lace is really thin,easy to melt to my skin. I love it ???? "
The hair smells so good the lace is easily melted.Hair is soft and shiny. I love it, will definitely buy all my wigs here
This body wave shaped wig is very beautiful. This hair is smooth textured, soft and elastic.The length is accurate.
Definitely a good wig for the price holds curls and melts really good.
The hair is very soft and elastic.This hair bleached very well and it held curl very well. I loved it.
so soft n bouncy , looks pre-plucked && giving hd for the most part
Love the texture of the hair and body! Would definitely recommend
This is my first human hair wig and I gotta say - life changing. Definitely going to order a few more in different lengths and styles.Texture is excellent. She's very soft and manageable.
Very soft hair.High quanlity 100% human hair, Little to no shedding,The wig is easy to wear.
Minimum shedding, lace is good quality like advertised, soft hair, comes with adjustable strap, & feels very light on your head.All I did was bleach the knots, wash & dry the wig then install. Great wig for beginners.
is of good quality, with the correct length and high density. Lace, length, and hair are all perfect! And it came a day earlier, and the seller is good at keeping updates.