Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
The seller's service was really meticulous, they helped me solve the problem. the wig would be perfect! The installation process is very simple. If you encounter any problems, customer service can help you solve them! They can solve any problem you encounter! And the hair, you can definitely feel it's very, very soft. The best thing I can say is, it's natural!
I like this natural black hair.The Smooth and knot-free,well bleached,and the lace is very thin,suitable for my scalp.I suggest you all buy this!!
Beginner friendly easyinstall,Low Maintenance.I was able to style the wig and make it look very natural,Loved it!
This hair is really beautiful! I ordered a 13*4 lace hair cover, the quality is very good! The density is full,the curvature is the same as the product picture,the color is very shiny,I have worn it on my head, it is very natural,and easy to wear,it did not take me too much time,I especially like! ❤
THIS WIG IS SOOO SOFT&such good quality.I recommend buying this wig,it's worth it.For this to be my first time ever buying a wig I will most definitely buy more.
I loveee this hair so much!!! The lace is very soft and easy to melt. The hair is true to length and very thick.The knots were small and wig came pre plucked. Hair is natural,elastic and no tangle.Shipping is also super fast,came in 4 days!!!Amazing!!
Absolutely love this wig!!!! It’s definitely worth the price lace is thin
The wig is very, very beautiful.So soft and natural!!!!!The hair is full.Lace is transparent.10/10
just in time for the party.It's soft and dense, and wearing this curly wig.The hairline is natural, and the lace is transparent.
Very full and very thick came pre plucked so i really didn't have to do a lot of maintenance on the wig 10/10 must get! It came very full and true to lengthwill be ordering again
SOOOOO LOOOOONG! Very natural hair,I love you so much!!!! This hair is bomb I love it and get so many compliments on it it's very full and thick that's what I really love about it and true to length. The wig doesn't shed. So far I like the wig!
The lace front is already pre plucked for you and that's good the hair is really soft.No shedding,no smell,true to length,and super flowy!You can do however many hairstyles you want.The beautiful wig is 100% pretty styling soft and amazing everything is accurate the shipping was fast packaging was amazing
this hair is absolutely stunning!! fresh out of the package the lace was giving scalp lol the hair is soft and doesn’t have that strong wig smell 10/10 would recommend!!
Hair is true to length,and it's full feels wonderful.The hair is great and have small knots l, which will make it easier to pluck and bleach.It is pre-plucked so not much plucking is needed.
wig A1 ian saw it yet but ill update but i hope it’s fye, but my shipping was fast asf and before the shipping date!
The hair didn't disappoint me every time. The hair is beautiful and easy to manage,it is preplucked and it is naturally worn like your own hair.
It’s so thick and full very soft I love it doesn’t shed a lot Got Alot of compliments on it
the lace melted to my skin beautifully and the curls give life fs.This was the best hair I have ordered from Ali.It's soooo soft.
Fast shipping it came in 3 days.Great product big head friendly.It's soooo soft.Preplucked I didn't have to pluck at all only bleach.Looked like it was my hair.No shedding for curly hair
The frontal short like 20inch and I got a 40inch. I didn’t like that. But it’s nice!
This hair was a surprise my husband had for me,it came quickly and got it in 4 days. I can't wait to open the package, the packaging is flawless,hair is very beautiful,ture to length,the hair quality is good, no smell, soft to the touch, no tangles and fall out,the day I received the hair I wear it and go out, my friend asked me where it is Bought, they also want to have a perfect wig, I'm really happy, really recommend!!
I like it very much. This supplier has been listed as my first choice of wig shop.
And it also has the elastic bands can be adjusted to suitable ur head well. Communication with the vendor was easy and really helpful. I would buy it again.
The wig looked very beautiful. Its lace is very thin and beautiful.The hair is true length and thickness, it feels very soft and smooth.The seller's service is very considerate and will answer all your questions one by one.I highly recommend this wig.
Absolutely gorgeous! The shipment is fast and the seller is happy to communicate. Strongly recommend this hair!
Hair is full and soft, lace is everything. Moreover, the transportation is very good, earlier than expected! Hair is full and soft, lace is everything. Moreover, the transportation is very good, earlier than expected! Please believe me, you'd better buy one for you if you don't want to miss it. It's really good.
I have placed a lot of orders from this company. My hair is almost never tangled, always full, and the lace is great! The length is real, and the hair looks very nice. The delivery was great, it will arrive in 3 days.
I am very satisfied!The shipping was fast!!my hair came in 3 days and the hair doesn't have any harsh smells.Hair came with wig caps and a adjustable strap.Hair is thick and lace is perfect for me!!!I recommend this wig if you looking for a wig that is easy to maintain. Really good hair!!
The wig can be adjusted and suits me very well, and lace is thin and also suits my skin color very well. No shedding and no tangle, it looks very natural. I recommend anyone who wants this curly hair.
Look,It's pretty!!! Hair is super soft with no smell! I washed the wig and the original curl pattern keeps well. And the length is also right. Hair is very Thick & Full. I highly recommend this wig!!
This hair is pre-plucked, super soft, full and bouncy.And it looks very natrual,the lace is invisible.It held a pretty curl and kept well.I love it!
Wow!!!the hair is good quality, really soft and silky.The hair arrived in 3 days,Super fast!!I was very satisfied with this hair,lace is thin and invisible.Good quality!!
I really love this store!!!They are all very patient and with good communication.Hair is also goos quality,no tange and very natural and the curly is very pretty!!
Wow, hair was amazing so full & fluffy. Came faster then expected, will definitely be ordering again & again. I am super satisfied. HAIR IS BEAUTIFUL feels wonderful, I recommend you girlies to definitely GET THIS FRONTAL WIG!! Will be ordering at least 10 more times lol vendor was super sweet, kept in touch n kept me updated the whole time!
The lace part makes me feel very comfortable, blending with my skin tone. Wearing this wig,I feel as natural as my own hair,the color and curvature of this wig are very good,I can always match different clothes,perfect into various occasions.I am glad that my first wig purchase was successful.
Wig was really cute & true to length when pulled out the packaging the knots are really small as well. Seller also kept in contact delivery took about 3-4 days
The wig is true to length when you straighten it. I can wait to install it and show it off. Thank you!!
The hair is beautiful,love the texture and I can't wait to install it!The wig was really full, fluid,the lace was transparent and thin.
I love this hair . It really is nice loose curl , which I love . The knots bleached well too ! I honestly would buy again
I like the wig it’s beautiful it’s good
100% real human hair, especially natural. I am very satisfied. First of all the hair is beautiful, the density of the hair is very thick and the quality of the lace is good and it suits my skin well. After wearing the wig, I received a lot of good reviews!
I guarantee you will feel beautiful and wonderful! And the logistics is fast!
the seller's service attitude is very considerate,help me track the logistics information of the product and ensure that I successfully received the product,very thoughtful,thank you!
I love this hair and can say it is of good quality. The hair is soft and the actual length is as described by the seller. Value for money, will repurchase again.
Received hair today, soft and full as expected, the length I ordered. There is no strange smell to the hair and no damage was noticed.
My goodness!!The quality is good for the price.The Hair is very natural, just like my hair, the lace blends well with my skin, it's definitely real human hair!!!
The wig is absolutely amazing,the texture of the hair is great, it's really soft and true to length! Will definitely be buying again from them !
The hair is very beautiful, the hair is shiny, and the hair feels very smooth, this is 100% real hair, I have to say that this is the best wig I have ordered, everything is so satisfying! I give this product a 10!
True to length.very very nice this is my second time buying i bout 32 inch the first time and 28 inch this time.Love the thickness and the length!Arrived when expected.
The hair was great good quality it's very thick and the lace was easy to melt I had ordered the wig for my birthday I thought it wasn't gonna come in time but it did !! will be purchasing again!