Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
The box a little battered but the product in good condition, it looks big but when using it is comfortable.
Item as described, it is robust. Works well. Delivery was fast.
I just love it, it leaves the hair beautiful, easy to use, it's perfect.
It's good but the wife says it's heavy... and it works perfectly
Mmi mujer is testing it, apparently a high quality product is seen
I received the item perfectly. It is amazing. Thanks a lot.
Perfect for the hair! works excellent
Perfect, it heats up a lot, I bought it for my mother!!! People from Brazil are aware of the voltage it is 220V, as I am from the ceasá served perfectly and the fitting of the socket is a little different from what we are used to using
But I loveAnd moreover it is giant I will tell you as soon as possible and make a further review
I received my order. On the other hand, I did not have the Giants like in the other photos. The product description matches.
It looks good and has arrived in 12 days. I hope it works very well!
perfect
Top for brushing, smooth hair well, very satisfied
Super fast shipping, great products, seller recommended! A+++++
Hi, I just wanted to come back to review the hot brush.. I really like the product it’s EXACTLY as described. For those not familiar with heat tools and hair. Please don’t used this on wet hair straight out of the shower. That way you won’t damage your hair. And use a heat protectant for your hair. Make sure to use the tool properly so it doesn’t tangle your hair.
I am completely in love with this. It's a fast way to fix your hair. It is exactly as described and I was using it in low-power mode. Buy it you won't regret.
Complies with the description of the recommended article% The article and to the supplier
I love the air bush. I need it to stylize wigs. The case was a little corrugate for the travel, but for the other, it is great.
Serves for drying, requires a little time for straightening, everything is fine, the only detail is the uncomfortable weight a little, it makes it a little uncomfortable, from there on out everything is fine, good material and used well. Besides the delivery is very fast
I constantly order this hair dryer-the perfect product. I recommend the product and the seller. Thank you for excellent service and fast delivery.
Arrived very quickly and very well packed. .. Dry very well I liked
In principle it can be said that it is quite good fulfills what it promises
It looks like in the picture all good so far my wife needs to keep testing but so far everything is fine arrived before the delivery date I recommend the seller
Slow dries the hair but fulfills its function with the help of a dryer prior to it so that dry hair is faster. The eur plug did not fit but I bought an adapter and it functions very well
Too good. Dries well. You still need a hit. But do the job
Equal description, working properly, well packed and arrived on time.
The package was not damaged, delivery was really fast. The product is working I just have to try it first on 4c hair
It arrived before, I already tried it and I liked it, it's not bad. I hope it lasts a long time.
have only used once, very happy with the purchase. and the price was amazing. saved me some money.
Excellent, works perfectly. Delivery 100% than you promise.
So happy with my purchase it's great I love it!!!!
I have ordered one for a gift and another for me, I like it a lot, it works well.
I just received my order faster than expectedI'm ready to use it.
Excellent Product, I highly recommend this store many thanks seller
Excellent is quite large of very good quality the same as all the ones I have seen in the important chain stores only that it has a very good price
Perfect! It's within 10 days only :) and even I already ordered another one! Thank you very much!
Is what you see maybe a little more power would not be anything else
Fast delivery. Product as described. But blower speed is lower than expected. Overall good product!
Very good, ecxacto comoq the photo, wonderful brush to dry and smooth the hair, I give it the 5 stars
Good condition
Well packed. I am very happy, the product seems very good and is robust. When I try it I leave comment
Frankly zawina and hot and easy in the comb I advise you to take it
thank you I gave you 5 stars
Excellent Product, sizeRecommendable
awesome product.
In the picture looks smaller than it really is.
It remains to be proven at the moment, I see that it lacks a little more strength like the seller's
I arrived before the delivery date. I do not use it but arrive in good packaging condition
Super good quality plastic and heat good fast hairstyle this amazing is big brush my charm
it's fast delivery and nice packing and working good.thanks