Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adaline Hairs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adalinehairs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different length or color of hair. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our reviews are verified for authenticity
Very satisfied
Excellent
Very good
Excellent, it works. 5Post opens parcels, left their bold prints on the box.
Like it very much,
The hair smoothing heater well to see in the duration
Good iron
Thank you very much. Thank you very much. Thank you very much. Thank you very much. As for the price really, I recommend it, and the result is very satisfying to me.
My wife is delighted, she has very long hair and has done it in 15 minutes. Straighten perfectly, do not cramp or bristl your hair. The only one but it is that it heats up a lot outside the plates and you can burn yourself in any carelessness, once it is hot, do not touch the plates on the outside to try to tighten your hair more. I recommend
Very good
Everything as described Perfect thank you very recommended
I liked it a lot
Thank you very much, for the straightener, it is just professional, it heats up very quickly, it is simple and does its job perfectly. Special thanks for the fast delivery. I recommend to purchase.
I arrived super fast in 2 days I was at home, they are a little wider than I was used to
Cool rectifier
Better than expected
The delivery was super fast, well ahead of schedule, came well packed, loved the acquisition was a gift from my husband and I loved her really delivery what promises, it heats up very fast and is very hot, it can be used in such a progressive procedure. I loved the investment.
Sweet and light time and heat sweet afterI'm sorry.
At the moment very well, heat up fast and iron fast even with thick hair and picking up wide locks. Fast delivery in time. Happy
I loved it, arrived the next day to order and the results are great, leave my hair beautiful
Arrived five days earlier. It's pretty, but pretty heavy. Heat quickly and it takes quite a long time to cool, the tips also heat a lot. Good purchase.
This flat iron and perfect, heat up a lot can be used both at home and to make progressive
Works luxury
All great. So far, it's great. The performance is quite solid, at the moment I recommend, durability time will tell.
Well, better than I expected, good quality, fits perfectly, the materials are good. In short, very happy with the product. I recommend it.
I have loved it very good warm and I recommend it very much it warms up in a moment and just with a pass it leaves you super super straight and shiny hair I have loved it very much I recommend it. You can regulate the temperature
Super good... Is the second I ask... Better than a professional. I love it! Super fast shipping and communication with the seller as well.
I 've been using it for about a month, it's not an everyday use and it works perfect. We'll see how long it lasts.
The Straightener is excellent. fast delivery
Straightener worth recommending. I use it for creatine hair straightening. It arrived on time as the buyer assured
Excellent I recommend straighteners for curls
Not yet proven
For the moment it works very well
Super fast delivery, recommended ..
Arrived long before and I am happy with the purchase that either made Thanks and beautiful as a plate and the advice
Great, Heats up in seconds, happy with everything!!! Thank you very much seller
He got me fast and he's sweet.